Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paula Sturgeon

South Esk,NB

Summary

Experienced medical office professional with a strong background in optimizing office operations and enhancing patient experiences. Demonstrated ability to efficiently manage clerical and medical support tasks while maintaining exceptional interpersonal skills. Proficient in operating office equipment and job-related software, ensuring smooth workflow and patient satisfaction. Committed to fostering positive relationships with patients through attentive service and support.

Overview

35
35
years of professional experience

Work History

Medical Office Assistant

Horizon Health
Miramichi, New Brunswick
03.2025 - Current
  • Greeted patients and visitors professionally, fostering a welcoming environment.
  • Verified insurance coverage for each visit to ensure seamless patient care.
  • Managed medical records using electronic health record system for efficient tracking.
  • Scheduled appointments and handled incoming calls to address patient inquiries.
  • Ensured accurate completion of required paperwork prior to processing.
  • Processed referrals for specialist visits and diagnostic tests promptly.
  • Maintained confidentiality of patient information in compliance with HIPAA guidelines.
  • Adhered to infection control protocols, maintaining a clean and safe work environment.

Medical Office Assistant

Seaside Family Health
Miramichi, New Brunswick
01.2001 - 12.2024
  • Ensured confidentiality of patient information by adhering to HIPAA guidelines.
  • Greeted patients and visitors with professionalism, fostering a friendly atmosphere.
  • Checked vital signs such as temperature, pulse rate, respiration rate, and blood pressure.
  • Managed medical supply inventory, ordering additional supplies as needed.
  • Accurately entered billing codes into computer systems for reimbursement processes.
  • Scheduled patient appointments, handled incoming calls, and resolved inquiries.
  • Prepared patient charts prior to appointments to streamline workflow.
  • Maintained cleanliness of work environment by following infection control protocols.

Medical Office Assistant

Dr. Stephen Bent
Miramichi, New Brunswick
01.1991 - 12.2000
  • Welcoming patients and visitors with professionalism and friendliness.
  • Ensuring compliance with HIPAA regulations to protect patient information.
  • Accurately completing required paperwork before submission for processing.
  • Managing medical supply levels and initiating orders when necessary.
  • Confirming insurance coverage for all patient visits.
  • Organizing patient charts in advance of appointments.
  • Facilitating referrals for specialist consultations and diagnostic procedures.
  • Upholding infection control standards to ensure a clean workspace.

Medical Office Assistant

Dr. Ben Okafo
Miramichi, New Brunswick
09.1990 - 02.1991
  • Greeted patients and visitors with professionalism and warmth.
  • Maintained compliance with HIPAA guidelines to protect patient confidentiality.
  • Completed required paperwork accurately before processing.
  • Monitored medical supply inventory and ordered additional supplies as necessary.
  • Prepared patient charts ahead of each appointment.

Education

Medical Office Assistant

Oulten's College
Moncton, NB
06-1990

Skills

  • Electronic health records management
  • Insurance verification and billing
  • Appointment scheduling and patient preparation
  • Confidentiality compliance
  • Patient chart preparation
  • Medical billing and coding
  • Cleaning and sanitizing procedures

Languages

English
Professional

Timeline

Medical Office Assistant

Horizon Health
03.2025 - Current

Medical Office Assistant

Seaside Family Health
01.2001 - 12.2024

Medical Office Assistant

Dr. Stephen Bent
01.1991 - 12.2000

Medical Office Assistant

Dr. Ben Okafo
09.1990 - 02.1991

Medical Office Assistant

Oulten's College

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Paula Sturgeon