Open To Work
Paula Simpson
Colfax
Work Preference
Summary
Experience in collections, accounts receivable and operations support with a strong focus on customer service. Skilled in teamwork, problem-solving and multitasking, bringing a positive attitude to every task. Eager to implement extensive experience in financial and customer service roles.
Overview
36
36
years of professional experience
Work History
Exposure Control / Collections
World Kinect / Flyers Energy
Auburn
07.2022 - 01.2026
- Maintained a portfolio focusing on collections and strong customer relations.
- Processed and applied payments through cash applications to ensure accurate transactions.
- Collaborated with customers, sales and financial teams to resolve and document disputes.
- Conducted written and oral collections establishing payment plans and initiating legal action.
- Monitored accounts for signs of financial distress to mitigate financial losses.
- Worked alongside sales and financial teams to minimize financial losses.
Operations Support Specialist
Recology Auburn Placer
Auburn
06.1990 - 07.2022
- Assisted Operations and General Manager with routing, dispatching, driver relations, PC scales, and safety liaison to streamline operations.
- Led debris box operations, overseeing monthly invoicing, processing payments, resolving unpaid balances, and participating in audits to ensure financial accuracy.
- Provided customer service by leveraging knowledge of five contract agreements, answering calls, and conducting route audits to enhance customer satisfaction.
- Assisted Office Manager, daily deposits, monthly cash reconciliation, billing.
- Facilitated and oversaw company sponsored donations for fundraising events, tracked and documented cost information.
Education
Real Estate And Business
Sierra College
Rocklin, CASkills
- Data entry
- Attention to detail
- Problem-solving
- Multitasking
- Excellent customer service
- Teamwork and collaboration
- Friendly and positive attitude
Affiliations
- While employed with Recology I participated in several volunteer community events providing community education and relations.
Timeline
Exposure Control / Collections
World Kinect / Flyers Energy
07.2022 - 01.2026
Operations Support Specialist
Recology Auburn Placer
06.1990 - 07.2022
Real Estate And Business
Sierra College