Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
Extra
Interests
Timeline
Generic

Paula Silva

Longueuil

Summary

Experienced professional skilled in coordinating travel plans and providing exceptional client service. Collaborative and adaptable, with a talent for seamlessly navigating changing needs to deliver outstanding travel experiences. Proficient in itinerary planning, booking management, and creative problem-solving to achieve optimal results. Recognized for reliability and a results-driven approach, prioritizing client satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

ESTHETICIAN

By.Ashlyy Inc.
12.2022 - 02.2025
  • Company Overview: Esthetic center located in Saint Henri which offers expert beauty services
  • Performed skincare consultations, facials (clinical treatments with Gm Collin brand), lash lifts, brow laminations, among others
  • Manage my client’s appointments and checkout of services
  • Constantly in skincare trainings with the brand Gm Collin
  • Constantly in trainings to update beauty trends and techniques
  • High percentage of returning customers
  • Sale of Gm Collin products depending on client’s skin needs
  • Esthetic center located in Saint Henri which offers expert beauty services

NAIL TECHNICIAN

Blome beauty bar
02.2021 - 04.2022
  • Company Overview: Prestigious beauty salon located in Old Port which offers hair and nail services
  • Greeted clients and performed manicure and foot care services, always taking care of clients comfortless
  • Developed a good connection with customers and earned their loyalty in a short amount of time
  • Manage my client’s appointments and checkout of services
  • Prestigious beauty salon located in Old Port which offers hair and nail services

TRAVEL AGENT

Travel Club
05.2018 - 10.2019
  • Company Overview: Recognized travel agency which stands out for selling vacation packages with luxury hotels
  • Advice and sales of: vacation packages, circuits, cruises and travel insurance
  • Advice about tourist destinations, luxury hotels and travel documentation
  • After-sales service and customer loyalty
  • Guide customers about payment methods & online payments
  • Recognized travel agency which stands out for selling vacation packages with luxury hotels

TRAVEL AGENT

Viajes Falabella
12.2013 - 01.2018
  • Company Overview: One of the most important and well-known travel agencies of Chile and South America which now is owned by Despegar.com
  • Advice and sales of: vacation packages, circuits, cruises and travel insurance
  • Advice about tourist destinations, hotel categories and travel documentation
  • Guide customers about payment methods & online payments
  • Inform to every customer about the company loyalty program
  • After sales passengers’ guidance
  • One of the most important and well-known travel agencies of Chile and South America which now is owned by Despegar.com

LOGISTICS- INTERSHIP

Ecocamp Patagonia
01.2013 - 12.2013
  • Company Overview: Award winning sustainable geodesic domes hotel property of Cascada Expeditions tour operator
  • Passenger reception
  • Briefing about the hotel and national park
  • Booking of rooms and tours
  • Coordination of special requests
  • Award winning sustainable geodesic domes hotel property of Cascada Expeditions tour operator

Education

AESTHETICS -

Lasalle College
Montreal, QC
01.2023

HOTEL MANAGEMENT & TOURISM -

AIEP Institute
Santiago, CL
01.2013

ENGLISH PEDAGOGY -

Santo Tomas University
Santiago, CL
01.2009

Skills

  • Attention to Detail
  • Communication
  • Adaptability
  • Creativity & innovation
  • Team work & collaboration
  • Work ethic & professionalism
  • GDS, Sabre
  • Online booking platforms
  • Airline ticketing and fare calculation
  • Itinerary and trip planning
  • Travel documentation knowledge
  • Travel insurance policies

Accomplishments

    Travel Agent | Viajes Falabella | 2013–2018

  • Consistently recognized as one of the top-performing booking agents for outstanding service and strong client relationships.
  • Earned multiple Fam trips and vacation rewards as a result of exceptional performance and customer satisfaction.

    • Aesthetician | By.Ashlyy | 2022–2025

  • Received 150+ five-star reviews by Fresha app, demonstrating excellence in [customer service, sales, consulting, etc).

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Limited Working

Hobbies and Interests

  • Skincare
  • Travelling
  • Languages
  • Music
  • Yoga

Extra

Customer Service & Sales course, Subercaseaux Institute, Santiago, CL, (January 2015). 

Hotels & Destinations trainings provided by Travel Club & Viajes Falabella (2013-2019).

Interests

  • Yoga
  • Skincare
  • Travel
  • Hiking
  • Paddleboarding
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail

Timeline

ESTHETICIAN

By.Ashlyy Inc.
12.2022 - 02.2025

NAIL TECHNICIAN

Blome beauty bar
02.2021 - 04.2022

TRAVEL AGENT

Travel Club
05.2018 - 10.2019

TRAVEL AGENT

Viajes Falabella
12.2013 - 01.2018

LOGISTICS- INTERSHIP

Ecocamp Patagonia
01.2013 - 12.2013

HOTEL MANAGEMENT & TOURISM -

AIEP Institute

ENGLISH PEDAGOGY -

Santo Tomas University

AESTHETICS -

Lasalle College

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