Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Paula Schwartz

London,Ontario

Summary

Transformative Student Success Coordinator with a proven track record at Western University, enhancing student experience by developing programs that foster students' growth, belonging and self-confidence.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Student Success Coordinator

Western English Language Centre - WELC
London, Ontario
12.2019 - Current

· Developed and led the WELC Practicum project in collaboration with the MPEd TESOL program in the Faculty of Education:

- Pre-screening, shortisting and selecting candidates.

- Planning and organizing class observations and micro-teaching sessions.

- Providing feedback, mentoring and writing official reports.

- As a result, over 100 international students were equipped to apply for teaching certifications in Canada.

· Enhanced student engagement by supervising and coaching 35-40 International Graduate Students per term while they tutored WELC students.

- As consequence, each term an average of 5 graduate students were able to find jobs and/or get certifications which required teaching experience and 75% of at-risk WELC students successfully passed their levels after a full term of tutoring.

· Fostered and maintained partnerships with stakeholders across campus to evaluate the needs of international students, and to develop processes that will support them.

- These partnerships led to the creation of new academic programs EASE and RISE Academic Writing, which allowed students to continue their academic path at Western.

· In partnership with Western International, provided WELC students the opportunity to attend study permit and immigration information sessions, as well as others such as campus life, volunteering, and life in Canada.

· Spearheaded the WELC Human Library project, in partnership with WELDON, CTL and Lissette Ochoa during International Week 2024.

- The event gave WELC students the opportunity to share their journey and contribute to the Western community while nhancing their academic success. The event had an estimated 100+ visitors.

· Provide WELC director with data-driven recommendations to inform strategic decisions.

· Comprehensive use of PeopleSoft and Salesforce to collect, manage, and analyze data, as well as to generate reports.

· Collaborating with Western International created and implemented a support plan for participants of the Scholars at Risk program and their families.

· Adressed issues of low participation and performance by designing the “Early detection + Intrusive Mentoring” system which helps promote WELC students’ success and academic excellence as well as sense of belonging.

  • Responsible for WELC students Pre-Orientation online sessions to foster a sense of belonging and to motivate students prior to their arrival in Canada.

Academic Coordinator

Western English Language Centre - WELC
London, Ontario
12.2018 - 12.2019
  • Spearheaded the development and execution of four Orientations per year at WELC.

- Successfully welcomed and onboarded an average of 300 new students during intakes held in September, January, May and June.

- Lead and supported a team of instructors, staff and volunteers.

- Liaised with Western International and housing to provide presentations to WELC students.

  • Supervised the timely development and implementation of the online component for both the Boost and EAP programs, ensuring students practice self-discipline, time management skills as well as independent work.

- The online component has reportedly helped improve students’ grades, digital literacy and time management.

  • Collaborated with Undergraduate Recruitment and Admissions, and Western International to implement seamless recruitment of academically admissible International Students to be accepted at WELC to improve their English skills in preparation for academic programs at Western University.
  • In tandem with SGPS participated in recruitment fairs with CALDO – a gateway for Latin American students to pursue their studies in Canada – and other virtual fairs in East & South Asia, Africa & Middle East.
  • Project manager in the development and implementation of workshops to support International Graduate students at the Faculty of Education. - Professors reported that participating students were able to engage more productively in class and produced written material on par with their standards.

Temporary ESL Instructor

Thames Valley District School Board
London, Ontario
04.2017 - 12.2018
  • Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
  • Fostered a positive learning environment by encouraging students to actively participate in individual and group activities.
  • Built relationships with students of diverse cultural, social and economic backgrounds.
  • Developed lesson plans to teach course materials according to schedule.
  • Conducted assessments to evaluate student progress and adjusted instructional strategies to meet varied student needs.
  • Created assessment instruments to evaluate student performance levels.

Instructor - Academic English

Western English Language Centre - WELC
London, Ontario
08.2016 - 12.2018

· Developed Writing Course curriculum and outline for international master’s and PhD students at the Faculty of Science so that they meet the standards of Canadian universities.

· Facilitated groups of Korean students with reading, writing, speaking, and listening activities in class, as well as in social activities.

· Taught medical students from China and Ethiopia to develop the skills needed to deliver efficient and engaging presentations at conferences. Discussed the cultural expectations and norms in the Canadian university classroom to help them to successfully engage and participate in the medical portion of their program at Schulich.

Instructor in all programs offered by WELC: Academic English Program, Boost Program, Academic Writing for Graduate Students, Science Communications, Short Term Programs and Schulich Summer Program for International Medical Students.

Teaching Assistant - Biology Department

University of Western Ontario
London, Ontario
01.2016 - 04.2016
  • Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
  • Maintained a safe environment for all students while adhering to university policies and procedures.
  • Acted as a liaison between students and faculty, facilitating communication and understanding.
  • Graded exams, assignments and essays and recorded grades.
  • Delivered a lecture, comparing Canada to other countries in the field of Political Biology, raising awareness to the importance of understanding and respecting cultural differences.

Academic Manager

Talken English School
Curitiba, Parana - Brazil
12.2009 - 06.2015

· With a focus on business growth, planned and led a partnership with Colegio Medianeira to open a new branch of Talken English School to serve their students. As a result, the new branch currently occupies its own building in Colegio Medianeira and has over 400 students.

· Responsible for hiring and training instructors and staff members.

· Organized orientation sessions, created class schedules, and managed room bookings.

· Used tools such as instructor and program evaluations and focus groups with students to maintain program quality standards.

  • Directed activities of admissions, registration and career services departments.
  • Assisted with budget planning for educational resources such as textbooks or software licenses.
  • Established policies and procedures and made modifications based on analysis of operations, performance and other research information.

Teacher Trainer and EFL Instructor

Talken English School
Curitiba, Parana - Brazil
03.2000 - 12.2010
  • Planned, developed, prepared material and delivered training sessions for new teachers to the kids´ course covering the demand for new teachers.
  • Taught students at all levels, helping them develop the four skills to achieve goals such as, getting a competitive job, getting into International universities, achieving specific scores at International tests.

Academic Manager and EFL Instructor

WIZARD English School
03.1999 - 03.2000
  • Provided support for staff members and students in all programs. Responsible for recruitment, hiring, training and coaching of new instructors, as well as curriculum development, intake and orientation
  • Managed academic programs and curriculum development.
  • Directed activities of admissions, registration and career services departments.
  • Planned professional development activities for faculty members related to current trends in the field of education.

Science Teacher

EXAME Specialized Education Centre
02.1994 - 12.1999
  • Prepared and delivered Science classes from 3rd to 8th grades using Portuguese as medium.
  • Monitored students' progress and communicated with parents about their child's achievements and areas for improvement.
  • Provided individualized support and feedback to students to promote academic growth.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Delivered clear, informative lectures on subject matter framed to meet state standards.
  • Developed and implemented hands-on science lessons for students of all ages.
  • Facilitated student success and academic growth new curriculum implementation.

Education

Master of Professional Education - Teaching English To Speakers of Other Languages

University of Western Ontario
London
08-2016

MBA - Managing Educational Institutions

FAE Business School
Brazil
07-2004

Bachelor of Science - Biology - Teaching And Research

Pontifical Catholic University
Brazil
12-1997

Skills

  • Student engagement
  • Project management
  • Program development
  • Continuous improvement
  • Community outreach
  • Problem-solving abilities
  • Event management
  • Data analysis
  • Conflict resolution
  • Teamwork and collaboration

Certification

ICTEAL: International Certificate in Teaching English as an Additional Language Renewed 2024
TESL Ontario, Toronto ON

OCELT: Ontario Certified English Language Teacher Renewed 2024
TESL Ontario, Toronto ON

Accomplishments

Leading Women Leading Girls 2025 Award Nominee

Issued by Peggy Sattler MPP, London West

Each year Peggy Sattler's office recognizes the remarkable contributions of women and girls who live in London and have demonstrated exceptional leadership to improve the lives of others. The award recognizes women and girls for:
Breaking down barriers and encouraging women and girls to get involved in non-traditional careers
Championing or actively promoting issues such as equality, diversity, healthy equal relationships
Preventing violence against women and girls
Reducing racism and discrimination
Encouraging girls to participate in any part of public service
Acting as a positive role model by mentoring, coaching, leading events or organizations
Providing a positive example to women and girls in their communities

Teacher of the Year - Pre-Teens Levels

Issued by Talken English School - July 2008

Teacher of the Year - Pre-Teens Levels

Issued by Talken English School - July 2007

Teacher of the Year - Advanced Levels

Issued by Talken English School - July 2003

Languages

Portuguese
Native/ Bilingual
French
Elementary
Spanish
Elementary

Timeline

Student Success Coordinator

Western English Language Centre - WELC
12.2019 - Current

Academic Coordinator

Western English Language Centre - WELC
12.2018 - 12.2019

Temporary ESL Instructor

Thames Valley District School Board
04.2017 - 12.2018

Instructor - Academic English

Western English Language Centre - WELC
08.2016 - 12.2018

Teaching Assistant - Biology Department

University of Western Ontario
01.2016 - 04.2016

Academic Manager

Talken English School
12.2009 - 06.2015

Teacher Trainer and EFL Instructor

Talken English School
03.2000 - 12.2010

Academic Manager and EFL Instructor

WIZARD English School
03.1999 - 03.2000

Science Teacher

EXAME Specialized Education Centre
02.1994 - 12.1999

ICTEAL: International Certificate in Teaching English as an Additional Language Renewed 2024
TESL Ontario, Toronto ON

OCELT: Ontario Certified English Language Teacher Renewed 2024
TESL Ontario, Toronto ON

Master of Professional Education - Teaching English To Speakers of Other Languages

University of Western Ontario

MBA - Managing Educational Institutions

FAE Business School

Bachelor of Science - Biology - Teaching And Research

Pontifical Catholic University
Paula Schwartz