Paula Rosales Maravilla
Oxnard
Summary
Dynamic and goal-oriented professional with experience at Oxnard College, adept at financial aid processes and student advising. Proven ability to enhance student satisfaction through effective communication and problem-solving. Skilled in financial software and public speaking, successfully organized workshops that improved financial literacy among students. Reliable team player committed to fostering positive relationships.
Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
2
2
years of professional experience
Work History
Financial Aid Student Worker
Oxnard College
07.2024 - Current
- Assisted students with financial aid applications, ensuring accurate completion of required documentation.
- Processed and maintained confidential student records in compliance with institutional policies.
- Collaborated with staff to streamline communication regarding financial aid processes and updates.
- Provided guidance on scholarship opportunities, enhancing awareness among prospective students.
- Resolved inquiries related to financial aid status, improving student satisfaction and support efficiency.
- Conducted workshops on financial literacy topics, promoting informed decision-making among students.
- Updated and organized informational materials for financial aid resources, ensuring easy accessibility for students.
- Provided exceptional customer service to students and families seeking financial assistance, fostering strong relationships.
- Organized informational sessions for prospective students about available financing options, supporting recruitment efforts.
- Managed confidential student records with utmost discretion and adherence to privacy regulations.
- Trained new student workers on financial aid procedures, ensuring consistent quality of service delivery.
- Resolved student inquiries regarding financial aid status, promoting a positive experience for applicants.
- Maintained up-to-date knowledge of federal, state, and institutional financial aid policies to provide accurate information to applicants.
- Supported the financial aid office by organizing events and workshops, increasing outreach efforts.
Restaurant Waiter
Habanero Mexican Grill
05.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction through attentive and friendly interactions.
- Delivered food and beverages promptly, maintaining high standards of presentation and accuracy.
- Assisted in menu knowledge enhancement, facilitating informed dining choices for guests.
- Collaborated with kitchen staff to streamline order processing and reduce wait times.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Adapted quickly to changing demands during peak hours, enhancing overall operational efficiency.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
High School Diploma -
Channel Islands High School
Oxnard, CAAssociate of Science - Paralegal Studies
Oxnard College
Oxnard, CA12-2026
Skills
- Goal oriented
- Financial software
- Salesmanship
- Research
- Collaboration
- Confidentiality
- Verbal communication
- Public speaking
- File maintenance
- Student advising
- Applications
- FAFSA expert
- Teamwork
- Teamwork and collaboration
- Time management
- Problem-solving
- Customer service
- Attention to detail
- Flexible and adaptable
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Aid Student Worker
Oxnard College
07.2024 - Current
Restaurant Waiter
Habanero Mexican Grill
05.2024 - Current
High School Diploma -
Channel Islands High School
Associate of Science - Paralegal Studies
Oxnard College