Paula Roman
Watsonville
Summary
Highly-motivated employee with desire to take on new challenges. Detail-oriented with strong skills in client progress documentation and crisis intervention. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Volunteer
Lisa's Daycare
Watsonville
09.2024 - Current
- Supervised daily activities for children in a safe and nurturing environment.
- Maintained cleanliness and safety of play areas and learning spaces.
- Communicated with parents about children's progress and daily experiences.
- Collaborated with staff to create an inclusive atmosphere for all children.
- Provided one-on-one support to children with special needs during activities.
- Executed assigned tasks from supervisors efficiently, contributing to smooth daily operations.
- Facilitated playtime and social interactions among children to promote teamwork.
- Monitored children's behavior, guiding them to foster a safe and supportive environment.
- Managed classroom supplies and maintained organization of learning materials.
- Helped maintain cleanliness and hygiene standards in the daycare facility.
- Assisted in mealtime preparation and cleanup, ensuring organized dining experiences for children.
- Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
- Developed and enforced positive strategies to encourage good behavior.
- Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
- Tutored and mentored school children to provide additional learning opportunities.
- Monitored children's progress and behavior, reporting observations to lead teacher.
Receptionest
Yosemite Resorts
El Portal
12.2020 - Current
- Greeted and assisted guests with check-in and check-out processes.
- Managed multi-line phone system for inquiries and incoming calls.
- Scheduled appointments and coordinated reservations, ensuring efficiency.
- Maintained organized reception area, ensuring cleanliness at all times.
- Collaborated with housekeeping to communicate guest requests and needs.
- Handled guest complaints professionally to enhance satisfaction.
- Processed payments accurately and managed cash register transactions.
- Provided information on local attractions, dining, and activities to visitors.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
Behavior Technician
ACES
Santa Cruz
05.2022 - 09.2023
- Implemented individualized treatment plans for clients with behavioral needs.
- Documented client progress while ensuring compliance with regulations.
- Utilized data collection methods to evaluate treatment effectiveness and client behaviors.
- Engaged clients in therapeutic activities to enhance skill development and social interaction.
- Communicated client progress and treatment adjustments effectively with families.
- Maintained detailed session records, including progress notes and incident reports.
- Instructed clients in social skills training techniques using positive reinforcement.
- Provided crisis management through de-escalation techniques and behavioral interventions.
Restaurant Hostess
Seascape Beach Resort
Santa Cruz
11.2018 - 05.2022
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Streamlined reservation systems to optimize table allocation during peak hours.
- Assisted servers by coordinating seating arrangements and guest flow.
- Addressed customer complaints professionally, ensuring guest satisfaction and maintaining a positive atmosphere.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Accommodated guests with children and special needs to promote comfortable a comfortable dining experience.
- Trained new host staff on procedures and customer service best practices.
- Maintained cleanliness and organization of the hostess station for optimal efficiency.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Coordinated reservations and responded to customer inquiries promptly to enhance guest experience.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Performed light administrative duties such as filing documents and taking messages.
Education
Associate of Science - Psychology
Cabrillo College
Aptos, CA06-2018
Associate of Arts - Sociology
Cabrillo College
Aptos, CA06-2018
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ03-2026
Skills
- Behavioral intervention
- Progress documentation
- Crisis management
- Treatment plan implementation
- Effective communication
- Customer service
- Data collection methods
- Appointment scheduling
- Team collaboration
- PC proficiency
- File management
- Client relations
- Multi-line telephone management
- Data entry
- Office equipment operation
- Document management
- Administrative support
- Verbal and written communication
- Recordkeeping
- First aid and CPR certification
- Child development
- Activity planning
- Time management
- Cross-cultural design
- Adaptability and dependability
- Clerical support
- Telephone and email management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Limited
Timeline
Volunteer
Lisa's Daycare
09.2024 - Current
Behavior Technician
ACES
05.2022 - 09.2023
Receptionest
Yosemite Resorts
12.2020 - Current
Restaurant Hostess
Seascape Beach Resort
11.2018 - 05.2022
Associate of Science - Psychology
Cabrillo College
Associate of Arts - Sociology
Cabrillo College
Bachelor of Science - Psychology
Arizona State University