Paula Rendon
St. Catharines,ON
Summary
"Experienced professional with over 20 years of diverse experience spanning Administration, Finance, and Customer Service. Skilled in utilizing Microsoft Office and Outlook to drive efficiency improvements. Recognized for exceptional organizational prowess, particularly in high-pressure environments. Demonstrates strong collaboration, leadership, and problem-solving capabilities, prioritizing open communication and teamwork. Bilingual in Spanish and English, adept at engaging with diverse communities. Possesses a broad range of soft skills, including empathy, confidence, active listening, adaptability, conflict resolution, critical thinking, and resilience.
Drawing from past experiences as a home daycare provider and owner of a base food business, I bring valuable insights poised to contribute to your organization significantly. As a dedicated administrative professional with a solid background in high-volume office environments, I excel in providing exceptional clerical and operational support. Known for my upbeat demeanor and sound judgment, I adeptly handle diverse daily tasks with minimal oversight. Proficient in managing office supplies, paperwork, and project needs, I am committed to fostering positive client, staff, and management relationships".
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Sales Associate (Part- Time)
Links for Greener Learning / Eco Chick Store
St. Catharines, ON
03.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Increased sales revenue through effective product recommendations tailored to individual customers
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Processed through opening, closing and shift change functions to maintain operational standards each day
- Provided support by participating in the Eco-Fashion show as a staff member
- Restocked and organized shelves during slow periods to maintain store appearance.
Bindery Worker Temporary On-Call Casual Labor
PBI
Beamsville, ON
06.2023 - 10.2023
- Enhanced bindery workflow efficiency by implementing proper equipment maintenance and timely repairs
- Streamlined production schedules for optimal output, coordinating with team members to manage workloads effectively
- Improved overall product quality by consistently monitoring completed projects and addressing any issues promptly
- Ensured high levels of customer satisfaction through close attention to detail and adherence to project specifications.
Manufacturing Technician
Hexo Corp
Fenwick, ON
03.2022 - 03.2023
- Improved production efficiency by implementing standardized procedures and streamlining workflow
- Enhanced product quality through meticulous monitoring of manufacturing processes and regular equipment maintenance
- Performed product quality inspection, weight verification, labeling, and packaging in a continuously running production line
- Effectively processed production orders within specifications to meet department targets by ensuring optimal run rates in support of schedule adherence
- Operated and set up a stamping press machine and a heat-sealing machine in an industrial line
- Monitored and observed the production line to watch for pile-ups and jams
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Owner
Base Food Business
St. Catharines, ON
03.2020 - 02.2022
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Implemented marketing strategies to increase brand awareness and attract new customers
- Developed a variety of menu items to customers with food allergies and diet restrictions such as gluten-free and vegan items
- Managed preparation and presentation of the plates for all catered events
- Resolved problems with customers involving sales, satisfaction with service, product or personnel and relentlessly pursued strong and lasting relationships with customers
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments
- Developed a variety of menu items to customers with food allergies and diet restrictions such as gluten-free and vegan items
- Managed preparation and presentation of the plates for all catered events.
Home Daycare Owner
Licensee with Niagara Region
St. Catharines, ON
03.2020 - 11.2021
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility
- Cultivated strong relationships with parents to establish trust and open communication regarding their child's progress
- Managed daily operations of the home daycare business, including staff scheduling, budgeting, and recordkeeping
- Provided extensive Experience with Autism Spectrum Disorder (ASD) and Individualized Support and Behavior Management
- Created a structured daily routine that balanced playtime, rest, learning activities, and nutritious meals and snacks, catering to each child's individual needs and preferences
- Fostered a supportive and inclusive atmosphere where children felt valued, respected, and encouraged to explore their interests and abilities.
Specialized Administrative Professional/Administrative - Coordinator
Corporacion Autonoma Regional del Valle del Cauca- CVC
Cali, Colombia
12.2002 - 03.2018
- Acquisition Management: Overseeing the procurement of goods and services essential for Corporation operations
- Supervising contracting procedures for acquiring goods, services, works, etc
- Managing the vehicle fleet and radio communications service
- Streamlined office procedures by implementing organizational strategies
- Enhanced communication between departments for improved workflow and increased productivity
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines
- Developed comprehensive reports for senior management, providing key insights into departmental performance and areas for improvement
- Facilities and Equipment Management: Managing physical facilities and equipment, including headquarters services such as rooms, audiovisual aids, reception, photocopying, etc
- Ensuring adequate cafeteria, cleaning, and surveillance services in other Corporation headquarters
- Scheduling maintenance routines, controlling maintenance costs, and updating equipment records
- Technical Support and Budgeting: Providing technical support in formulating the budget and preparing related information
- Updating and verifying corporate information systems for investment execution status presentations
- Preparing, controlling, and monitoring the Acquisition Needs Plan for goods and services
- Operational Oversight: Planning, organizing, supervising, and controlling transportation, surveillance, cleaning, maintenance, etc
- Managing contract procedures for property purchase, sale, lease, etc., coordinating with the Legal Advisory Office
- Analyzing and suggesting real estate purchases and generating statistics/reports
- Audit and Compliance Support: Assisting the department in preparing corrective actions and improvement plans resulting from audits or departmental needs
- Processing, monitoring, consolidating, and delivering information required by control entities
- Verifying stocks and consumption of movable property with General Warehouse
- Procurement Planning and Monitoring: Generating, reporting, reviewing, and recording the entity's Annual Goods and Services Acquisition Plan
- Monitoring and adjusting the validity of the Annual Procurement Plan and providing the required information to control organizations
- Supporting pre-contractual, contractual, and post-contractual procedures for acquisition processes
- Providing technical and operational support for acquiring goods or services, ensuring compliance with regulations.
Education
Enhanced Language Training for Employment (ELTE FT) – English Certificate -
Niagara College
03.2024
Bachelor’s Degree – 5 years - Business Administration -
Universidad Santiago de Cali
03.1998
Skills
- Managing Multiple Priorities
- Report Preparation
- Meeting Planning
- Administration
- Proficiency in Software Tools
- Bilingual Proficiency
- Business Management
- Budget Administration
- Customer Service
- Exceptional Organizational Skills
- Collaboration and Teamwork
- Leadership Skills
- Problem-solving and Innovative Thinking
- Passionate Cook
Certification
- WHIMS, Employment Help Centre, 07/01/23
- Workplace Wellbeing, OSG, 06/01/23
- Worker Health and Safety Awareness in 4 Steps, Ontario, 06/01/23
- Food Handlers Certificate, Train Can, Inc., 10/01/21
- Childcare, Early Childhood Education, St. John Adult Learning Centre, 01/01/20
- Standard First Aid / CPR Automated External Defibrillator Training, Vital Link Training Services, 12/01/19
Affiliations
Leadership Roles:
- Cooking Together Logistic Coordinator, Grantham Mennonite Brethren Church, St. Catharines. Currently.
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Bindery Worker Temporary On-Call Casual Labor
PBI
06.2023 - 10.2023
Retail Sales Associate (Part- Time)
Links for Greener Learning / Eco Chick Store
03.2023 - Current
Manufacturing Technician
Hexo Corp
03.2022 - 03.2023
Owner
Base Food Business
03.2020 - 02.2022
Home Daycare Owner
Licensee with Niagara Region
03.2020 - 11.2021
Specialized Administrative Professional/Administrative - Coordinator
Corporacion Autonoma Regional del Valle del Cauca- CVC
12.2002 - 03.2018
Enhanced Language Training for Employment (ELTE FT) – English Certificate -
Niagara College
Bachelor’s Degree – 5 years - Business Administration -
Universidad Santiago de Cali
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