Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Server

Paula Rachello

Niagara Falls,ON

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

25
25
years of professional experience

Work History

Server

Cat’s Kitchen
06.2021 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Canadian Niagara Hotels
07.1998 - 06.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

Social Services -

Niagara College
Welland, ON
06.1990

Skills

  • Guest Engagement
  • Food Delivery
  • Food Running

Languages

English

Additional Information

Smart Serve Certified 2023

Timeline

Server

Cat’s Kitchen
06.2021 - 12.2023

Server

Canadian Niagara Hotels
07.1998 - 06.2021

Social Services -

Niagara College

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Paula Rachello