Paula Poeung
Oakley,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Office Services Account Supervisor
Baker McKenzie LLP
San Francisco
12.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led account management strategies to enhance client relationships and service delivery.
- Developed comprehensive project plans aligning with client objectives and firm capabilities.
- Oversaw cross-functional teams to ensure timely execution of client deliverables.
- Streamlined internal processes, improving efficiency in account operations and reporting workflows.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Tracked expenses with [Software] spreadsheets and reported on client budgets.
- Provided strategic recommendations and managed agency resources to fulfill client's marketing needs.
- Delivered timely reports on campaign performance, providing actionable insights for improvements.
- Spearheaded initiatives aimed at improving internal workflows, leading to more efficient project completion timelines.
- Led cross-functional teams to deliver comprehensive project outcomes, exceeding client expectations.
Sr. Workflow Coordinator
Williams Lea Inc.
San Francisco, Ca.
10.2017 - 12.2023
- Responsible for all urgent incoming and outgoing email correspondence on outlook
- Guide new hires for O'Melveny, giving tour information and setting up office spaces
- Attend to all meter reads, making sure production machines in all offices are functioning properly
- Collect all postal, interoffice, and overnight mail packages at designated times throughout day in all offices
- Schedule client meetings, video conferences, and travel arrangements for attorneys
- Complete large reprographic projects with accuracy
- Train new employees on reception and office procedures
- Maintain continuous lines of communication with neighboring tenants to keep them informed of urgent issues or concerns
- Coordinated cross-functional teams to enhance workflow efficiency and project timelines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Led strategic planning sessions to align workflows with organizational goals and objectives.
Office Services Associate
Williams Lea Inc.
San Francisco, Ca.
04.1998 - 10.2017
- Coordinate and prioritize duties within a team to always meet deadlines in a fast paced environment
- Scan and send documents while maintaining the utmost confidentiality for sensitive information
- Receive, organize, and distribute high volumes of mail packages to their respective recipients
- Complete large reprographic projects with accuracy according to instructions
- Bind, cut and assemble reprographic jobs as necessary
- Set up conference room with catering and drinks and coordinate large event arrangements
Document Specialist
Ikon Office Solution
San Francisco, Ca.
11.1997 - 04.1998
- Operate various types of copiers to scan and copy jobs for clients
- Troubleshoot all equipments to clear copy jams, changing ink cartridges and toners
- Monitor and report inventory of the center
- Perform quality controls for all copy jobs to ensure accuracy
Skills
- Payment processing
- Expense tracking
- Comparative analyses
- Communication
- Invoicing
- Risk Management
- Client Services
- Interpersonal Skills
- Project Management
- Adaptability
- Office Administration
- Customer Service
- Team Player
- Data Entry
- Customer Relations
- Goals and performance
Websites
Hobbies and Interests
- Cooking
- Travel
- Gardening
- Fishing
Timeline
Office Services Account Supervisor
Baker McKenzie LLP
12.2023 - Current
Sr. Workflow Coordinator
Williams Lea Inc.
10.2017 - 12.2023
Office Services Associate
Williams Lea Inc.
04.1998 - 10.2017
Document Specialist
Ikon Office Solution
11.1997 - 04.1998