Summary
Overview
Work History
Skills
Websites
Hobbies and Interests
Timeline
Generic

Paula Poeung

Oakley,California

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Office Services Account Supervisor

Baker McKenzie LLP
12.2023 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Oversaw the recruitment, selection, onboarding, and training of new hires to maintain a high-performing team dynamic.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Led account management strategies to enhance client relationships and service delivery.
  • Developed comprehensive project plans aligning with client objectives and firm capabilities.
  • Oversaw cross-functional teams to ensure timely execution of client deliverables.
  • Streamlined internal processes, improving efficiency in account operations and reporting workflows.
  • Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
  • Tracked expenses with [Software] spreadsheets and reported on client budgets.
  • Provided strategic recommendations and managed agency resources to fulfill client's marketing needs.
  • Delivered timely reports on campaign performance, providing actionable insights for improvements.
  • Spearheaded initiatives aimed at improving internal workflows, leading to more efficient project completion timelines.
  • Led cross-functional teams to deliver comprehensive project outcomes, exceeding client expectations.

Sr. Workflow Coordinator

Williams Lea Inc.
10.2017 - 12.2023
  • Responsible for all urgent incoming and outgoing email correspondence on outlook
  • Guide new hires for O'Melveny, giving tour information and setting up office spaces
  • Attend to all meter reads, making sure production machines in all offices are functioning properly
  • Collect all postal, interoffice, and overnight mail packages at designated times throughout day in all offices
  • Schedule client meetings, video conferences, and travel arrangements for attorneys
  • Complete large reprographic projects with accuracy
  • Train new employees on reception and office procedures
  • Maintain continuous lines of communication with neighboring tenants to keep them informed of urgent issues or concerns
  • Coordinated cross-functional teams to enhance workflow efficiency and project timelines.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Led strategic planning sessions to align workflows with organizational goals and objectives.

Office Services Associate

Williams Lea Inc.
04.1998 - 10.2017
  • Coordinate and prioritize duties within a team to always meet deadlines in a fast paced environment
  • Scan and send documents while maintaining the utmost confidentiality for sensitive information
  • Receive, organize, and distribute high volumes of mail packages to their respective recipients
  • Complete large reprographic projects with accuracy according to instructions
  • Bind, cut and assemble reprographic jobs as necessary
  • Set up conference room with catering and drinks and coordinate large event arrangements

Document Specialist

Ikon Office Solution
11.1997 - 04.1998
  • Operate various types of copiers to scan and copy jobs for clients
  • Troubleshoot all equipments to clear copy jams, changing ink cartridges and toners
  • Monitor and report inventory of the center
  • Perform quality controls for all copy jobs to ensure accuracy

Skills

  • Payment processing
  • Expense tracking
  • Comparative analyses
  • Communication
  • Invoicing
  • Risk Management
  • Client Services
  • Interpersonal Skills
  • Project Management
  • Adaptability
  • Office Administration
  • Customer Service
  • Team Player
  • Data Entry
  • Customer Relations
  • Goals and performance

Hobbies and Interests

  • Cooking
  • Travel
  • Gardening
  • Fishing

Timeline

Office Services Account Supervisor

Baker McKenzie LLP
12.2023 - Current

Sr. Workflow Coordinator

Williams Lea Inc.
10.2017 - 12.2023

Office Services Associate

Williams Lea Inc.
04.1998 - 10.2017

Document Specialist

Ikon Office Solution
11.1997 - 04.1998

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Paula Poeung