PAULA PADILLA

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

• Consistently maintained high customer satisfaction ratings.
• Exceeded sales goals by average of 35% in 2022.
• Sales - Consistently generated additional revenue through skilled sales techniques.
• Product Sales - Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
• Market Research - Interviewed clients via market research surveys to identify product issues and customer needs.
• Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
• Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.
• Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
• Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.