Paula Noseworthy

• Enhanced client satisfaction with personalized event planning, menu tastings and exceptional attention to detail
• Ensuring communication across all departments is clear and concise through the use of Event Orders and Resumes.
• Coach and mentor colleagues to deliver top-notch service and creating personalized experiences for event planners and guests.
• Meeting Survey Results - Intent to Recommend - 100%
• Work closely with the sales and catering team to create unique site experiences to showcase to our offerings such as PGA Golf theme, Holiday Cookies for Holiday Sites, Wedding Inspiration Room
• Secured and hosted best holiday season party in 2023 since 2014
• Currently overachieving catering and local budget by 25% through April, 2024
• Weekly one on one meetings and P&T's review with the Catering Team to help team achieve personal monthly targets.
• Hosting Monthly Catering Team meeting to review hotel and catering financials and monthly learning topics.
• Developed promotions to drive sales such as stampede parties, holiday lunches, wedding inspiration room
• Working closely with Chef and Director of Banquets to create new event menus.
• Menu Compset analysis completed twice yearly to ensure pricing is aligned with competitors while ensuring food costs are aligned with budget.

• Successfully managed a diverse range of events including weddings, corporate functions and off-site catering, consistently exceeding client expectations.
• Continuously sought out feedback from clients and staff, using insights to inform improvements in service offerings and processes.
• Developed strong partnerships with local event venues, resulting in mutually beneficial referral agreements for increased business opportunities.
• Hotel Champion to convert S&C Catering system to Marriott Systems - CI/TY
• Participated in industry networking events to build relationships with potential partners and stay updated on trends within the catering space.

• Led a team of sales professionals, providing guidance and support for their professional growth and success.
• Monthly Forecasting
• Created wedding collateral for wedding specialist to use to assist in securing business
• Created wedding display area to help drive interest in hosting weddings

• Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Developed event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.

Various food and beverage positions

Catering and Conference Services Coordinator

Catering and Conference Services Manager