Paula Meira
Mississauga,ON
Summary
Proactive Medical Secretary with extensive experience in patient scheduling, medical records management, and telephone customer support. Enhanced office productivity and maintained patient confidentiality by adhering to HIPAA guidelines. Strong organizational skills and expertise in electronic health records ensure efficient and accurate patient care.
Overview
39
39
years of professional experience
Work History
Medical Secretary
Dr David Morgenthau ( Neurology )
01.2019 - Current
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Enhanced office productivity by handling high volume of callers per day.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Conducted patient intake interviews, recording and documenting relevant information.
- Answered phone calls and messages for physician , scheduling appointments, and handling patient inquiries.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
Medical Secretary
Dr Paul Ranalli )opthoNeurology ( Retired)
01.2014 - 05.2018
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Located, checked in, and pulled medical records for patient appointments and incomplete charts.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
Deli Counter Clerk
Lazar Bakery
01.2010 - 01.2017
- Prepared custom sandwiches, salads, and platters, meeting diverse customer needs and preferences.
- Increased customer satisfaction by providing friendly and efficient service at the deli counter.
- Operated slicing equipment safely and efficiently, minimizing accidents and maintaining quality cuts.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Manager /counter Help
Charlie's Meat
01.2009 - 01.2010
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Warehouse
The Mississauga Food Bank
04.2002 - 11.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Co-ordinator for Breakfast Club
Arbor Mills
09.2002 - 09.2008
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Gathered and organized materials to support operations.
Personal Banking Officer
Scotia Bank ? National Trust
06.1985 - 11.2000
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Collaborated with cross-functional teams to identify opportunities for process improvement within the branch.
- Provided expert financial advice to clients, helping them achieve their personal financial goals.
- Managed a diverse portfolio of high-net-worth clients, providing personalized service tailored to their unique needs.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Expanded client base by promoting new financial products.
- Provided customers with additional information regarding account services.
- Verified customer identity and reviewed documentation for accuracy.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Participated in community events on behalf of the bank to strengthen local ties while promoting brand visibility within target markets.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
High School Diploma -
Thomas L Kennedy
Mississauga06-1987
Skills
- Medical Terminology
- Clinical Support
- Customer Service
- Patient Scheduling
- Strong organizational skills
- Patient Confidentiality Adherence
- Telephone Customer Support
- Medical Office Management
- Patient check-in
- Medical Records Management
- Electronic Health Records Familiarity
- Professional telephone etiquette
- Appointment Coordination Abilities
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- I enjoy cooking for friends and family gatherings
- Volunteer Work
Timeline
Medical Secretary
Dr David Morgenthau ( Neurology )
01.2019 - Current
Medical Secretary
Dr Paul Ranalli )opthoNeurology ( Retired)
01.2014 - 05.2018
Deli Counter Clerk
Lazar Bakery
01.2010 - 01.2017
Manager /counter Help
Charlie's Meat
01.2009 - 01.2010
Co-ordinator for Breakfast Club
Arbor Mills
09.2002 - 09.2008
Warehouse
The Mississauga Food Bank
04.2002 - 11.2008
Personal Banking Officer
Scotia Bank ? National Trust
06.1985 - 11.2000
High School Diploma -
Thomas L Kennedy
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