Paula Mazza
Encinitas
Summary
High-Performance Experience Director and Hospitality Strategist with extensive success in crafting exceptional environments for guests and stakeholders. Known for a composed leadership style that thrives in high-pressure situations, along with a proactive service methodology that anticipates the diverse needs of clientele.
Overview
31
31
years of professional experience
Work History
Facilitator Lead, Engage Certificate Program
Bethel University
Encinitas
08.2017 - Current
- Led year-long instructional program, coaching practitioners in family systems and advanced pastoral care techniques to improve service delivery.
- Delivered research-based training on preteen development, mental health, and pastoral care to leaders nationwide, enhancing their effectiveness.
- Managed academic relationship with Bethel University, facilitating graduate-level credit transfers for program completers, streamlining their educational pathways.
Director of Children, Preteen, and Family Experience & Program Operations
Solana Beach Presbyterian Church
Solana Beach
08.2004 - Current
- Directed hospitality and programming for a high-profile non-profit organization, enhancing community engagement over 21 years.
- Architected and implemented specialized 'Radical Welcome' protocols, significantly elevating the visitor experience for hundreds of weekly guests.
- Managed and trained volunteer corps of 100+ for major community events, fostering a culture of service and collaboration.
- Cultivated relationships with families of local celebrities, ensuring privacy and compassionate engagement in all interactions.
Director of VIP Main Stage Speaker Hospitality
FourFiveSix Network
Houston
01.2022 - 03.2026
- Oversaw end-to-end hospitality lifecycle for national-level speakers and industry influencers, ensuring seamless integration and experience during events.
- Acted as a primary stabilizing resource between high-demand talent and fast-paced production teams during live broadcasts.
- Fostered collaborative relationships across departments to drive innovation.
- Led strategic initiatives to enhance organizational performance and efficiency.
- Developed comprehensive plans aligning with company vision and mission.
Elementary Long-Term Substitute Teacher
North County Public School Districts
Encinitas
08.1995 - 06.2003
- Led instructional support initiatives across seven North County San Diego districts: Rancho Santa Fe, Del Mar, Solana Beach, Encinitas, Carlsbad, Cardiff, and San Marcos.
- Collaborated with educators to enhance curriculum delivery methods.
- Managed diverse group dynamics in high-expectation academic environments.
- Communicated effectively with parents regarding student performance and needs.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
Education
Doctor of Ministry (D.Min.) - Pastoral Care
Bethel University
Saint Paul, MN05-2027
Master of Arts - Children, Youth and Family Ministry
Bethel University
Saint Paul, MN05-2020
Bachelor of Arts - Literature and Writing Studies, Psychology
CSU San Marcos
San Marcos, CA05-1997
Skills
- Facilitation strategies
- Client relations expertise
- Program outreach
- Strategic planning
- Inclusivity initiatives
- Conflict resolution
- Emotional intelligence
- Flexible approach
- Problem-solving
- Interpersonal communication
- Team dynamics facilitation
- Situational awareness
- Trustworthy diplomacy and discretion
- Relationship management
- Event planning coordination
- Public speaking
- Brainstorming and icebreakers
- Group dynamics understanding
- Assertive communication
- Cultural sensitivity training
- Independent decision-making
- Multitasking skills
- Creative solutions development
- Critical thinking skills
- Stress tolerance
- Analytical skills
References
Available upon request.
Websites
Timeline
Director of VIP Main Stage Speaker Hospitality
FourFiveSix Network
01.2022 - 03.2026
Facilitator Lead, Engage Certificate Program
Bethel University
08.2017 - Current
Director of Children, Preteen, and Family Experience & Program Operations
Solana Beach Presbyterian Church
08.2004 - Current
Elementary Long-Term Substitute Teacher
North County Public School Districts
08.1995 - 06.2003
Doctor of Ministry (D.Min.) - Pastoral Care
Bethel University
Master of Arts - Children, Youth and Family Ministry
Bethel University
Bachelor of Arts - Literature and Writing Studies, Psychology
CSU San Marcos