Paula Mattos Ponton
Vancouver
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the commercial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
Overview
3
3
years of professional experience
Work History
Store Manager
Mi Tierra Latina Store
01.2023 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer service/kitchen and vegetables supervisor
Mi Tierra Latina Store
04.2022 - 01.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Managed timely and effective replacement of damaged or missing products
- Trained staff on operating procedures and company services
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Created and maintained detailed database to develop promotional sales
Server
La Fragata restaurant
02.2021 - 08.2021
Education
Bachelor Of International Business Economics - Business Administration And Management
Acsenda School of Management
Vancouver, BCInternational Business Management Diploma - Business Administration And Management
Tamwood carries
Vancouver, BC08.2023
Skills
- Strong verbal communication and interpersonal skills
- Sales techniques and experience in appointment booking
- Customer service expertise with the ability to build rapport and influence decisions
- Tech-savvy and able to multitask in fast-paced environments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Store Manager
Mi Tierra Latina Store
01.2023 - 08.2023
Customer service/kitchen and vegetables supervisor
Mi Tierra Latina Store
04.2022 - 01.2023
Server
La Fragata restaurant
02.2021 - 08.2021
Bachelor Of International Business Economics - Business Administration And Management
Acsenda School of Management
International Business Management Diploma - Business Administration And Management
Tamwood carries
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