Maria Paula Martínez Callero
Vancouver,Vancouver
Summary
Friendly receptionist with 3 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering guest data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Hotel Parque La Paz 4*
04.2022 - 02.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Managed over 20 check-in rooms per day during high season
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Tracked important information in ''Noray'' spreadsheets and ran reports or generated graphs using data.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
Restaurant Receptionist
H10 Hotels
02.2022 - 03.2022
- Processed customer refunds and adjustments according to company policies.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Generated daily, weekly and monthly reports for billing department.
- Processed customer invoices, credit memos and payments within established timelines.
Inventory Controller, Trouble Shooter
CEVA Logistics Inc.
10.2021 - 02.2022
- Unloaded shipments, reviewed merchandise, and tracked paperwork.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Developed and implemented inventory management strategies for improved stock flow.
- Audited and corrected discrepancies in inventory numbers.
Operator
DeJong Cheese
07.2021 - 10.2021
- Assembly of production lines
- Production and packaging of cheeses
- Fed raw materials into machines.
- Performed quality checks to identify finish discrepancies.
- Fed raw materials and components into semi-automated machines according to production needs.
- Inspected machine parts with measuring tools.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
Passenger Service Agent
Groundforce
03.2019 - 03.2020
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Processed customer payments and enforced compliance with financial regulations.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Oversaw ticketing, gate and ramp services.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Passenger Service Agent
Ryanair
06.2018 - 06.2019
- Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Managed over 100 check-in passenger per flight.
Education
High School -
Granadilla De Abona Institude
Granadilla De Abona, Santa Cruz De Tenerife, Spain05.2016
Bachelor of Arts - Conservation And Restorage of Heritage
ULL
La Laguna, Santa Cruz De Tenerife, SpainSkills
- Time Management
- Mail Handling
- Office Equipment Operation
- Customer and Client Relations
- Travel Planning
Certification
English level B1 (Title awarded by Cambridge University)
French level A2 (Title awarded by EOI)
Timeline
Receptionist
Hotel Parque La Paz 4*
04.2022 - 02.2023
Restaurant Receptionist
H10 Hotels
02.2022 - 03.2022
Inventory Controller, Trouble Shooter
CEVA Logistics Inc.
10.2021 - 02.2022
Operator
DeJong Cheese
07.2021 - 10.2021
Passenger Service Agent
Groundforce
03.2019 - 03.2020
Passenger Service Agent
Ryanair
06.2018 - 06.2019
High School -
Granadilla De Abona Institude
Bachelor of Arts - Conservation And Restorage of Heritage
ULL
English level B1 (Title awarded by Cambridge University)
French level A2 (Title awarded by EOI)
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