Summary
Work History
Education
Skills
Work Availability
Education and Training
Timeline
StoreManager

Paula Kozachenko

St. Catharines,ON

Summary

Skilled fashion consultant successful at providing first-rate customer service and personal shopping support. Familiar with customer needs and preferences. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service.

Knowledgeable [Desired Position] with solid foundation in retail sales. Proven success in fostering customer engagement and driving revenue through personalized service. Demonstrated ability in product merchandising and inventory management.

Work History

Retail Sales Associate

Torrid
10.2024 - 01.2025
  • Provided exceptional customer service, addressing concerns promptly and professionally to maintain client satisfaction.
  • Elevated client satisfaction by providing personalized fashion consultations and recommendations.
  • Developed lasting relationships with clients, leading to increased repeat business and loyalty.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Delivery Driver

Little Ones Lunches
04.2024 - 05.2024
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.

Fashion Consultant

Penningtons
05.2023 - 12.2023
  • Provided personalized fashion advice to customers based on their individual body type and lifestyle needs.
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.

Cashier

Metro
09.2018 - 12.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift cards.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Assembly Line Worker

General Motors of Canada
11.1984 - 10.2014
  • Assembled components of automotive parts according to specification.
  • Collaborated with team members to meet production deadlines and maintain a consistent workflow.
  • Ensured product quality through thorough inspection of assembled items before moving them to the next stage in the process.
  • Increased productivity by quickly identifying issues in the assembly process and making necessary adjustments or repairs.
  • Met daily quotas consistently by always working hard and efficiently with little downtime.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Completed skilled work using electrical, hydraulic and air-activated hand tools.
  • Practiced standard operating procedures for consistent production results.
  • Removed imperfections in component pieces and finished work.
  • Reduced assembly time with proficient use of hand tools, power tools, and specialized equipment.
  • Followed specifics of each production run to perform high-quality work within specified tolerances.
  • Improved safety standards by adhering to company protocols and maintaining a clean and organized work area.
  • Protected team members by identifying and removing safety hazards, keeping pathways clear, and equipment properly stored.
  • Restocked other stations and moved completed items to other stations for additional processing.
  • Changed out equipment, tools and materials to set up new production runs.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Utilized safety devices and procedures to protect personnel and equipment.

Janitor

General Motors of Canada
11.1984 - 10.2014
  • Sweep, mop floors of all areas.
  • Clean and sanitize restrooms, sinks, countertops and other surfaces.
  • Empty wastebaskets and trash containers.
  • Replenish bathroom supplies such as soap, paper towels and toilet paper.
  • Completed sweeping and glass cleaning
  • Sweep, mop and vacuum floors of all areas.
  • Wiped down various surfaces with approved cleaning products.

Education

High School Diploma -

Denis Morris
06-1980

Skills

  • Styling understanding
  • Garment fitting
  • Personal Shopping
  • Customer service
  • Teamwork

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education and Training

other

Timeline

Retail Sales Associate

Torrid
10.2024 - 01.2025

Delivery Driver

Little Ones Lunches
04.2024 - 05.2024

Fashion Consultant

Penningtons
05.2023 - 12.2023

Cashier

Metro
09.2018 - 12.2018

Assembly Line Worker

General Motors of Canada
11.1984 - 10.2014

Janitor

General Motors of Canada
11.1984 - 10.2014

High School Diploma -

Denis Morris

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Paula Kozachenko