Paula Jannelle P. Bernal
Vancouver
Summary
Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Track record of effective communication and collaboration in diverse team settings.
Overview
10
10
years of professional experience
Work History
Subject Matter Expert
Chevron Holdings, Inc
11.2022 - 01.2025
- Conducted thorough assessments to identify knowledge gaps within the team.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Boosted team morale and productivity through effective leadership and clear communication.
- Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
- Served as go-to expert for resolving technical challenges, enabling smoother project progression.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Consumer Connection Center Specialist
Chevron Holdings, Inc
03.2015 - 11.2022
- Managed multiple priorities effectively, ensuring that all tasks were completed on time and within budget constraints.
- Served as a liaison between clients and management, communicating effectively to address concerns or resolve issues quickly.
- Contributed to team success by sharing knowledge and expertise with colleagues, fostering an environment of collaboration and continuous improvement.
- Led training sessions for new hires, ensuring they were equipped with the necessary skills to excel in their roles as Center Specialists.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Marketing Assistant
Toyota Financial Services
08.2014 - 02.2015
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Supported sales team by generating leads through targeted marketing strategies, thereby improving potential customer base.
- Organized and executed promotional events to strengthen community relations and brand awareness.
Education
Bachelor of Science - Marketing and Corporate Communications
San Beda University
Manila, Philippines03-2013
Secondary - undefined
La Consolacion College – Pasig
01.2009
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
- Time management
- Teamwork and collaboration
- Multitasking Abilities
- Organizational skills
- Data analysis
- Adaptability and flexibility
Accomplishments
- Most Outstanding Employee, Chevron Holdings Inc. - 2020 - 2024
- Collaborated with Chevron stakeholders in the development of ExtraMile Rewards Program in the US.
Languages
English
Native or Bilingual
Timeline
Subject Matter Expert
Chevron Holdings, Inc
11.2022 - 01.2025
Consumer Connection Center Specialist
Chevron Holdings, Inc
03.2015 - 11.2022
Marketing Assistant
Toyota Financial Services
08.2014 - 02.2015
Secondary - undefined
La Consolacion College – Pasig
Bachelor of Science - Marketing and Corporate Communications
San Beda University
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