Paula Hopper
Blackfalds
Summary
I am a reliable, hard-working, and outgoing individual looking to return to work part-time after being home for 9 years as a stay at home mom. During my time at home I developed and strengthened skills such as time management, crisis prevention, prioritizing various activities and needs, negotiating and communication skills. I am willing to get additional training if necessary and I am always open to self development.
Overview
7
7
years of professional experience
Work History
Healthcare Aide
BETHANY CARE SOCIETY
10.2014 - 10.2015
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting residents.
- Assisted residents with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Sales Associate
BATH AND BODY WORKS
09.2013 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Reception
SOUTHSIDE DODGE CHRYSLER JEEP
12.2012 - 06.2013
- Provided exceptional reception services such as answering phone calls professionally and directing them to the appropriate department.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Sales Associate
RICKI'S FASHION
08.2011 - 02.2012
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Operated cash registers, receiving and processing both cash and card payments.
- Enhanced customer satisfaction by providing personalized styling advice and product recommendations.
Sales Associate
WINNERS/HOMESENSE
11.2010 - 05.2011
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Loaded, unloaded, and moved merchandise from warehouse onto the floor.
- Helped maintain and organize store by labeling products clearly, ensuring products were in the appropriate department, and stocking new inventory as products were received.
- Assisting customers in locating specific departments and products.
Sales Associate
SPRING SHOES
08.2008 - 11.2010
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
Healthcare Aide Certificate -
ACADEMY OF LEARNING
RED DEER, ABBusiness Office Skills -
ACADEMY OF LEARNING
RED DEER, ABSkills
- Able to work within a team or individually
- Understanding of a team oriented work environment
- Great knowledge in customer service
- Excellent organizational skills with the ability to prioritize tasks
- Proficient in Microsoft Office Programs and exceptional knowledge of the Internet
- Outstanding telephone etiquette and accurate message taking
- Meticulous eye for detail
References
References available upon request
Training
- WHMIS
- First Aid
- AHS General Orientation
- FOIP
Timeline
Healthcare Aide
BETHANY CARE SOCIETY
10.2014 - 10.2015
Sales Associate
BATH AND BODY WORKS
09.2013 - 01.2015
Reception
SOUTHSIDE DODGE CHRYSLER JEEP
12.2012 - 06.2013
Sales Associate
RICKI'S FASHION
08.2011 - 02.2012
Sales Associate
WINNERS/HOMESENSE
11.2010 - 05.2011
Sales Associate
SPRING SHOES
08.2008 - 11.2010
Healthcare Aide Certificate -
ACADEMY OF LEARNING
Business Office Skills -
ACADEMY OF LEARNING
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