Paula Hernandez
Lompoc
Summary
Bilingual customer service professional with 10+ years of experience in hospitality, administrative support, and fast paced customer-facing roles. Highly organized, efficient, and skilled in communication, problem solving, and delivering a welcoming guest experience. Seeking a Front Desk Agent position to bring strong customer service, multitasking, and professionalism to a hotel team.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Various Companies
- Counter help at Panda Express
- Cashier at California Fish Grill
- Team Member at Chick-fil-A
- Cashier/Retail Associate at Kohl’s
- Delivered exceptional customer service in busy, high-volume environments.
- Processed orders and payments.
- Answered product questions using knowledge of sales and store promotions.
- Handled guest/customer questions and resolved minor issues.
- Maintained clean, organized work areas and supported team operations.
- Utilized POS system to handle customer cash and credit card transactions.
Administrative Assistant
ABA Behavioral Health Services
2022 - Current
- Provide front-office support including answering calls, scheduling, filing, and assisting clients.
- Maintain organized records, documents, and confidential information.
- Assist with onboarding, internal communication, and daily office operations.
- Deliver professional customer service to families and staff.
- Open and properly distribute incoming mail to appropriate company departments.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Front Desk & Guest Services
Solvang Gardens Lodge
03.2016 - 01.2017
- Assisted guests with check-ins, check-outs, and general inquiries.
- Managed phone lines, reservations, and guest concerns.
- Helped set up and maintain the breakfast area for guests.
- Coordinated with housekeeping to ensure clean and guest-ready rooms.
Education
Associate of Science - Early Childhood Studies
Allan Hancock College
Santa Maria, California, CA05-2018
Skills
- Guest & customer service excellence
- Bilingual: English & Spanish
- Problem solving & conflict resolution
- Administrative support
- Cash handling & POS systems
- Organization & attention to detail
- Friendly, professional communication
- Integrity & reliability
Timeline
Front Desk & Guest Services
Solvang Gardens Lodge
03.2016 - 01.2017
Customer Service
Various Companies
Administrative Assistant
ABA Behavioral Health Services
2022 - Current
Associate of Science - Early Childhood Studies
Allan Hancock College