Paula Headley-Brown
Markham,ON
Summary
Diverse background in Mainframe Systems within operations and Batch Processing. Knowledgeable at setting controls and running specific daily tasks. Collaborative and communicative with specific groups in fixing minor issues and helping resolve problems in a timely fashion.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Computer Operator
TMX Group Inc.
02.2023 - 04.2025
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Processed requests for service from internal and external customers.
- Supported business operations, ensuring backup and recovery procedures were flawlessly executed.
- Monitor systems with the following tools JES,MVS,TCP/IP,NDM,VMCF,RMS,VPSPRINT,VTAM,,CONNECT DIRECT, Z/OS,TN3270,ZAG, ZEKE,CICS,DB2,IMS,MQ,CONTROLM,SERVICENOW.
- Boosted productivity by providing technical support to users, resolving issues in a timely manner.
- Enhanced system performance by monitoring mainframe operations and executing necessary adjustments.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Closure of tickets in a timely manner,Keeping clients/management up to date on ticket status.
Computer Operator
IBM
01.2000 - 08.2021
- Monitor MVS,JES,IMS,CICS,DB2,MQ,JES2,JES3 and Network on multiple clients platforms on Mainframe on 7/24.
- Monitor batch jobs on Mainframe systems using Zeke,CA7, and Jobtrac
- Complied with data entry quotients to support time-sensitive project input milestones.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations.
- Perform maintenance schedule for systems to prevent unnecessary downtime or avoidable interruptions.
- Maintained strong client relationships to deliver exceptional customer service and problem resolution.
Computer Operator
ISM
01.1996 - 01.2000
- Monitoring, Controlling and Operating Computer systems network and application on a multi vendor environment.
- Responsible for analyzing problems for all systems and reporting to the appropriate group for resolutions.
Computer Tape Operator
Bell Sygma
03.1992 - 03.1996
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Pulling Scratch tapes,preparing tapes for shipping offsite running jobs.
Computer Tape Operator
Bell Canada
03.1987 - 03.1992
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Pulling Scratch tapes,preparing tapes for shipping offsite running jobs.
Education
Associate of Applied Science - Journey Man
George Brown College
Toronto, ON1987
High School Diploma -
Albert Campbell Collegiate Institute
Toronto, ON1982
Skills
- Mainframe Systems Z/OS (SNA) network
- Monitor System Operations (IMS,CICS,VM DB2,VSE,MVS,JES2,JES3,
- Problem and Change Tools (Sysview, Tivol, ServiceNow, ITSM,Remedy,Pivotal,Maximo,)
- Batch Process Tools (Control-M,CA7,Jobtrac, Zeke,Citrix)
Affiliations
CHATS( Community & Home Assistance to Seniors)
Certification
Happiness Habits By: Scott Mautz
Nano Tips for Using AI for Brand Storytelling with Ash Rathod
Timeline
Computer Operator
TMX Group Inc.
02.2023 - 04.2025
Computer Operator
IBM
01.2000 - 08.2021
Computer Operator
ISM
01.1996 - 01.2000
Computer Tape Operator
Bell Sygma
03.1992 - 03.1996
Computer Tape Operator
Bell Canada
03.1987 - 03.1992
High School Diploma -
Albert Campbell Collegiate Institute
Associate of Applied Science - Journey Man
George Brown College
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