Summary
Overview
Work History
Education
Skills
Timeline
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Paula Harris

Richmond,ON

Summary

Dependable professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Overview

23
23
years of professional experience

Work History

Care Giver / Homemaker

Self Employed
10.2018 - Current
  • Care for tw children, one of whom is identified with special needs
  • Co-ordinate school, therapy, and sports schedules
  • Provided school support during global pandemic
  • Opened and maintained shop on Etsy
  • Started and managed a volunteer grocery delivery service to seniors during pandemic
  • School council chair, managed meetings, prepared budget reports, handled parent conflicts, coordinated with principal and staff, assisted in the maintenance and development of school policies.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.

Alarm Division Coordinator

Canadian Security Team
02.2013 - 10.2018
  • Coordinated schedules between customers and technicians, using online software
  • Maintained an online dispatch board with accurate information about the job, details of location, necessary equipment, timeline, and customers notes
  • Conferred with customers by telephone to provide information about products and or services
  • Took and entered orders, open new accounts, cancel accounts, maintain accurate information for accounts
  • Liaised between monitoring station and customers
  • Clarified alarms, actions to be taken and provided alarm reports to manager and customers
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
  • Prepared product or service reports by collecting and analyzing customer and supplier information
  • Provided technical support via phone, trouble shot error codes, assisted customers in operating their alarms, provided temporary solutions to customers, until service could be arranged
  • Remotely program alarm codes at the monitoring station to communicate with alarm panel programming
  • Answered phones, maintained filing, handled email correspondence, order supplies, and handled all other standard office operations
  • Used social media platforms to increase the visibility of the company's products and services
  • Created engaging content and utilized targeted advertising to reach potential customers
  • Monitored progress on projects to ensure milestones were met within deadlines
  • Maintained accurate records of employee performance, attendance, and payroll data
  • Planned travel arrangements for employees attending offsite meetings or events
  • Assisted in developing marketing plans that resulted in increased sales revenue.
  • Supported annual budgeting process by gathering financial data from various sources within the division.
  • Managed scheduling of meetings, events, and travel arrangements for department personnel as needed.
  • Entered data, generated reports, and produced tracking documents.

Primary Care Giver, Homemaker

Self Employed
09.2005 - 02.2013
  • Provided full-time care for two children, one of whom was identified with special needs
  • Implemented in-home ABA therapy and behavior strategies
  • Created programming, behavior plans and therapy materials
  • Provided school support for behavior and educational programming
  • Coordinated therapy, specialist appointments and social activities
  • Encouraged healthy lifestyle habits such as proper nutrition and exercise regimens.

Traffic Department Coordinator

Costco Wholesale
04.2002 - 09.2005
  • Classified goods according to tariff coding system
  • Prepared and processed import/export documentation according to customs regulations, laws, and procedures
  • Stayed abreast of changes to import/export laws or regulations by reading current literature, attending meetings or conferences, or conferring with colleagues
  • Requested necessary import documentation, such as customs invoices, certificates of origin, and cargo-control documents
  • Coordinated logistics with buyers, suppliers, and customer broker
  • Prepared documents, such as work orders, bills of lading, or shipping orders, to route materials
  • Monitored and tracked shipments during import/export process
  • Trained new employees on the various functions of the department.
  • Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decisionmaking.

Education

Certificate In Microsoft Certification Program -

Udemy
San Francisco, CA
03.2016

College Diploma - Legal Administration

Sir Sandford Fleming College
04.1996

High School Diploma -

Opeongo High School
Douglas, ON
06.1994

Skills

  • Consistency Accountability
  • Efficiency Active Listening
  • Perseverance Adept
  • Customer Service
  • Technical Support
  • Critical Thinking
  • Written and Oral
  • Communication Skills
  • Proficient in
  • Microsoft Word and Google Workspace

Timeline

Care Giver / Homemaker

Self Employed
10.2018 - Current

Alarm Division Coordinator

Canadian Security Team
02.2013 - 10.2018

Primary Care Giver, Homemaker

Self Employed
09.2005 - 02.2013

Traffic Department Coordinator

Costco Wholesale
04.2002 - 09.2005

Certificate In Microsoft Certification Program -

Udemy

College Diploma - Legal Administration

Sir Sandford Fleming College

High School Diploma -

Opeongo High School

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Paula Harris