PAULA HAMELINE
Escondido
Summary
Strategic professional with expertise in client relations, sales, and executive support. Builds lasting client relationships and drives revenue growth through effective communication and compelling marketing content. Manages high-level operations and supports leadership initiatives to enhance brand presence and customer engagement.
Overview
14
14
years of professional experience
Work History
Client Relations Specialist
Service Solutions Restoration
San Diego
01.2025 - 02.2026
- Managed client relationships from initial contact to project completion, achieving high satisfaction and fostering repeat business
- Drove sales in water, fire, and flood mitigation and restoration services through consultative selling and tailored needs assessment
- Collaborated with internal teams to ensure seamless service delivery and a positive customer experience
- Drove sales in water, fire, and flood mitigation and restoration services through consultative selling and needs assessment
- Wrote and distributed monthly email newsletters, crafting compelling content to promote services, share updates, and nurture client relationships
- Collaborated with internal teams to facilitate seamless service delivery, enhancing overall customer experience
Treatment Coordinator
Hardie Orthodontics
Rancho Bernardo, CA
02.2026 - Current
- Managed insurance verifications and processing for patient treatments, improving reimbursement timelines.
- Assisted with treatment plan presentations, ensuring clear communication of procedures and options.
- Coordinated patient scheduling and appointment reminders to enhance clinic efficiency.
- Supported new patient onboarding by preparing documentation and facilitating initial consultations.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
Digital Marketing Specialist
Jerome’s Furniture
San Diego
11.2019 - 01.2025
- Executed top-of-funnel marketing strategies to enhance brand awareness across digital platforms Identify high-impact online channels and optimize campaigns for targeted audience engagement
- Repurposed content to broaden digital reach and streamline efforts
- Write and optimize marketing copy to drive conversions and engagement
- Wrote and optimized marketing copy to boost conversions and engagement
Office Manager
Peterson and Abe Periodontics
San Diego
10.2016 - 11.2019
- Managed daily operations and personnel across a multi provider practice
- Liaised between leadership, staff, and external partners to enhance collaboration
- Supported leadership in executing strategic initiatives, enhancing internal communication
- Led marketing efforts to strengthen referral relationships and increase visibility
- Led marketing efforts and strengthened referral relationships
Brand Consultant
Rev 7 Media
Saranac Lake, NY
01.2013 - 01.2015
- Collaborated with executives to enhance brand identity and ensure alignment with market expectations
- Articulated company mission, values, and competitive positioning to strengthen market presence
- Created niche client profiles and strategic growth plans to drive targeted business development
- Supported change management initiatives and organizational alignment
Education
Bachelor of Arts - Mass Communication
Ohio Northern University
Ada, OHSkills
- Client Relations & Acct Mgt Sales & Revenue Growth Creative Writing & Content development Social Media & Email Mktg Organization & Time Mgt Leadership & Team Coordination Project Mgt Problem Solving & Strategic Thinking Adaptability & Flexibility
- Problem-solving
- Critical thinking
- Shipping and receiving
- Consultative selling
- Active listening
Timeline
Treatment Coordinator
Hardie Orthodontics
02.2026 - Current
Client Relations Specialist
Service Solutions Restoration
01.2025 - 02.2026
Digital Marketing Specialist
Jerome’s Furniture
11.2019 - 01.2025
Office Manager
Peterson and Abe Periodontics
10.2016 - 11.2019
Brand Consultant
Rev 7 Media
01.2013 - 01.2015
Bachelor of Arts - Mass Communication
Ohio Northern University