Paula Gouveia
Vancouver
Summary
Dedicated and detail-oriented professional with a Bachelor's Degree in Marketing and Advertising and extensive experience in office administration, event coordination, and customer service. With years of diverse experience in office administration, event coordination, and customer service.
Overview
8
8
years of professional experience
Work History
Office Administrator
Pacific National Exhibition
04.2023 - Current
- Administrative Assistant II
- Producing and maintaining work orders within the PNE's ERP system for all PNE's and Playland departments
- Working with Momentus Event Management software to pull reports and up to date information on all on site events
- Maintained electronic and paper filing systems for easy retrieval of information.
- Part of the implementation team of Momentus software at the PNE
- Maintain detailed files of projects, reports, inventory and a variety of reference materials
- Track of labor costs and budget control
- Supporting director and managers and taking the lead on office administrative responsibilities
- Complete and submit timesheets for payroll
- Assist with various tasks in preparing for Year-Round Events, Summer & Winter Fair, including but not limited to: recruitment, daily administration operations, budget and costs tracking.
Office Coordinator
Sodexo Live! at the Vancouver Convention Centre
05.2022 - 04.2023
- Administrative tasks such as producing an accurate daily employee list, maintaining up to date employee contact information
- Compiling event orders to create the assignment sheets for scheduling and supervisors to follow
- The point person of the department to answer all inquiries related to employee communications and other department requests
- Supporting management and taking the lead on all office administrative responsibilities
- Producing a weekly schedule working with employee availabilities, business levels, event requirements and working within budgeted labour costs
- Employee communications relating to scheduling, changes and other department related news
- Ordering office and banquet operation small supplies and day to day maintenance of the office
- Entering weekly payroll in the system
- Performing other related duties, tasks and responsibilities as required from time to time.
Assistant Food & Beverage Manager
Vancouver Aquarium
07.2021 - 05.2022
- Assist the F&B manager with all planning and setting up the Food and Beverage department for reopening after a year closed
- That includes hiring and training new staff, machine maintenance, reconnect with suppliers and put in new supplies orders
- Schedule, payroll, training and everything related to staff
- Same activities as the role in 2019-2020 but with the added volume of being the only assistant manager, under new Aquarium administration and now a for-profit organization with sales oriented goals.
Administrative Assistant
Rain City Props
09.2020 - 07.2021
- Performing administrative assistance to management/owners team
- Control and record of all rented and returned items
- Basic day to day tasks to keep the shop running (organizing, adding new inventory)
- Assisting with reports
- Managing e-mails requests and also in person customers.
Assistant Manager - Food Outlets
Vancouver Aquarium
08.2019 - 09.2020
- Provide leadership to staff which includes training, direction, scheduling and supervision
- Maintain proper cash controls, inventory and labor
- Proactive with regard to potential guest concerns and maintain a high level of customer service
- Be an integral part of the weekly administrative duties, in completing all the weekly paperwork, food and supply orders, food waste control and order general maintenance of all machines on site
- Additional duties and tasks as required by the Food Services Manager and/or Director.
Senior Food Services Representative
Vancouver Aquarium
07.2017 - 08.2019
- Ensure high quality in Visitor Experience standards, by assisting and supervising the team with outstanding customer service
- Assisting with monthly inventory
- Helping to create an environment where employees are well organized and sufficiently trained
- Training new members and provide guidance and support.
Food Services Representative
Vancouver Aquarium
03.2016 - 06.2017
- Prepare and assemble food and beverage orders
- Point of sale and cash handling
- Ensure high quality product experience
- Maintaining organizational safety standards
- Performing additional related duties as required.
Education
College Diploma - Stagecraft and Event Technology
Douglas College
New Westminster, BC04.2018
Bachelor's Degree - Marketing and Advertising
FAAP
Sao Paulo, Brazil01.2008
Skills
- Time Management
- Leadership and supervision
- Scheduling
- Payroll
- Schedule and calendar management
- Working well in fast-paced and high volume environment
- Computer skills: proficient in Microsoft Office (Word, Excel, Power Point, Outlook), UltiPro, Momentus
- Leadership
- Event Planning
- Administrative Experience
- Office Management
- Supply Inventory
- Budget support
- Financial services support
- Expense Reporting
Languages
English
Fluent
Portuguese
Fluent
Highest Education
Bachelor's Degree
Timeline
Office Administrator
Pacific National Exhibition
04.2023 - Current
Office Coordinator
Sodexo Live! at the Vancouver Convention Centre
05.2022 - 04.2023
Assistant Food & Beverage Manager
Vancouver Aquarium
07.2021 - 05.2022
Administrative Assistant
Rain City Props
09.2020 - 07.2021
Assistant Manager - Food Outlets
Vancouver Aquarium
08.2019 - 09.2020
Senior Food Services Representative
Vancouver Aquarium
07.2017 - 08.2019
Food Services Representative
Vancouver Aquarium
03.2016 - 06.2017
College Diploma - Stagecraft and Event Technology
Douglas College
Bachelor's Degree - Marketing and Advertising
FAAP
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