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Accomplished Customer Service Representative with expertise in client relationship building and data management, honed at Jim Willis & Associates. Successfully managed electronic policyholder records, enhancing customer satisfaction by 60%. Adept at conflict resolution and maintaining professional demeanor, ensuring efficient operations and fostering strong client connections. Proficient in Microsoft Office and adaptable to various systems.


Dedicated Customer Service professional with 10+ years of customer based experience with a knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Dedicated and results-driven Customer Service Representative with over 10 years of experience providing exceptional support to customers in high-volume, fast-paced environments. Skilled at building rapport, resolving complaints, and ensuring customer satisfaction while consistently meeting performance metrics. Adept at utilizing CRM systems to manage customer inquiries efficiently and maintaining detailed documentation for quality assurance. Strong problem-solving and communication abilities, combined with a passion for delivering outstanding service, ensure a seamless customer experience.

A highly skilled and focused cistomer service specialist that works well with people, has great supervisory skills, and works well under pressure . Looking for a postion that will allow me to use my skills set to help a company achieve its optimal goals.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

I am currently undertaking a Bachelor of Science degree (Psychology) at The University of New South Wales. I have more than 7 years of experience working in customer service roles including the corporate and medical sector. Proficient in utilizing customer service and medical software and adept at exploring different solutions to address customer needs effectively.

Paula Goguen

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Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Rrepresentative

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Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Rrepresentative

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