Paula Gómez García

• Served high customer volumes during special events, during the nights, and weekends.
• Performed opening and closing duties
• Crafted special drink and cocktail menu items for seasonal offerings.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Kept server areas clean and stocked to increase efficiency while working tables.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Stayed up-to-date on menu changes to help customers make food choices.
• Served food and beverages promptly with focused attention to customer needs.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Conduct outbound/inbound calls to carriers in clients internal and external networks.
• Negotiate and sell competitive rates for our clients shipments.

• Communicating with suppliers and logistics firms to ensure on-time delivery
• Track and trance for shipments marked as missing or lost and notified customers of status or potential delays.
• Follow up communication with carriers checking on loads ETA.
• Correcting documents , handle the level inventory through SAP.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Answered calls, responded to emails, and spoke with clients over the phone.
• Trained, coached, and supervised new staff members.

•Provided excellent customer care by responding to requests, assisting with product selection.

• Consistently met my short and long-term targets
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.