Summary
Work History
Education
Skills
Languages
Timeline
Paula Eriya

Paula Eriya

Manager/ Entrapreneur
Toronto,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.

Work History

Manger

Brooklynn Salon And Spa
04.2023 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Salon Owner/Operator

Beauty Lounge Salo and Spa
Totonto, Ontario
2015.08 - 2022.07
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently to complete all tasks within deadlines.
  • Managed time efficiently in order to complete all tasks within deadlines.

advisor

Royal Bank of Canada, RBC
Toronto, Ontario
2007.02 - 2012.04
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Developed and maintained strong relationships with clients to maximize satisfaction.
    • Educated clients on financial topics and best practices.
    • Helped clients make informed decisions about their financial future.
    • Provided specialized financial planning support for clients with diverse portfolios and individual needs.
    • Managed customer requests while mitigating potential risks to the bank.
    • Opened new accounts according to laid down rules and guidelines.
    • Completed daily logs, tracked data and managed clients' book of business.
    • Assessed client's viability for financial services and facilitated closings and referrals.
    • Informed and suggested new banking products to customers.
    • Demonstrated respect, friendliness and willingness to help wherever needed.

Owner/Operator

Radical Wave Inc
Toronto , Ontario
2001.02 - 2007.03
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Arts - Classical, Near Eastern, And Religious Studies

Tyndale University
04.2016

Diploma -

George Brown College, Toronto, ON
1990.04 - 1992.04
  • Continuing education in Accounting

High School Diploma -

Shortwood Training College, Kingston Jamaica
1978.09 - 1981.04

Skills

  • Relationship Building
  • Good Telephone Etiquette
  • Customer Relations
  • Interpersonal Communication
  • Critical Thinking
  • Problem-Solving
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Excellent Communication
  • Written Communication
  • Customer Service
  • Organization
  • Friendly, Positive Attitude
  • Verbal and Written Communication
  • Sales and Marketing
  • Performance Tracking and Evaluations
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Issue and Conflict Resolution
  • Managing Employee Relations
  • Managing Operations and Efficiency

Languages

English
Professional Working

Timeline

Manger - Brooklynn Salon And Spa
04.2023 - 09.2023
Salon Owner/Operator - Beauty Lounge Salo and Spa
2015.08 - 2022.07
advisor - Royal Bank of Canada, RBC
2007.02 - 2012.04
Owner/Operator - Radical Wave Inc
2001.02 - 2007.03
George Brown College - Diploma,
1990.04 - 1992.04
Shortwood Training College - High School Diploma,
1978.09 - 1981.04
Tyndale University - Bachelor of Arts, Classical, Near Eastern, And Religious Studies

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Paula EriyaManager/ Entrapreneur