Paula Edwards Frederick
National City
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Hardworking Transportation Security Officer with focused mindset and in-depth understanding of security protocols. First-rate skills in organizing and prioritizing tasks, as well as maintaining open communication and managing conflicts effectively.
Highly competent Transportation Security Officer with valuable experience in maintaining secure environments, implementing safety protocols, and managing passenger screenings. Strengths include strong communication skills, keen observational abilities, and familiarity with security technology. Previous roles have resulted in improved safety measures and efficient workflow in high-traffic transportation hubs.
Overview
25
25
years of professional experience
8069
8069
years of post-secondary education
Work History
Transportation Security Officer
TSA
Plattsburgh
11.2025 - Current
- Screened passengers and luggage for prohibited items during security checkpoints.
- Conducted thorough inspections using metal detectors and X-ray machines.
- Collaborated with law enforcement to address security threats or incidents.
- Maintained knowledge of security protocols and emergency procedures.
- Provided assistance to travelers with questions regarding security processes.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
Restaurant Manager
Rocksteady Jamaican restaurant
San Diego
11.2017 - 04.2025
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Explained goals and expectations required of trainees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Distributed food to service staff for prompt delivery to customers.
- Adhered to all health department regulations regarding food storage and preparation.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved conflicts among employees in an effective manner.
- Ensured compliance with all food safety regulations and sanitation standards.
- Delegated work to staff, setting priorities and goals.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Inspected dining and serving areas for cleanliness and proper setup.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Provided exceptional customer service by anticipating guest needs before they arise.
E Services
Data Entry Operating
Montego Bay
04.2001 - 05.2010
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
Diploma - TSOBTP
Transportation Security Administration Academy
11.2025 - 02.2026
California Department of Education
Sacramento, CAFood Management Certification - Enhanced Food Safety Technology Development
Statefoodsafety
Orem, UT 10.2025 - 10.2025
Certificate - Exercising Leadership: Foundational Principles
Harvardx
Cambridge, MADiploma - Early Childhood Education And Care
The National Council Technical And Vocational Tr
Montego Bay, JamaicaCertificate of Technical Studies - Data Analysis
Heart Trust/ NTA Kenilworth Academy
Montego Bay, JamaicaCertification - Real Estate
Firsttuesday
Riverside, CASkills
- Food safety
- Employee training
- Staff scheduling
- Customer service
- Conflict resolution
- Team building
- Regulatory compliance
- Quality assurance
- Sanitary practices
- Performance evaluation
- Budget management
Affiliations
I am who I am well skill person team leader and family person I love helping and working with people am a team leader
Languages
English
Reference
Cynthia Fletes, Senior Project Manager. 619-807-6892. Mrsmillz619@gmail.com
References
References available upon request.
Languages
English
Beginner
References
References available upon request.
Timeline
Transportation Security Officer
TSA
11.2025 - Current
Diploma - TSOBTP
Transportation Security Administration Academy
11.2025 - 02.2026
Food Management Certification - Enhanced Food Safety Technology Development
Statefoodsafety
10.2025 - 10.2025
Restaurant Manager
Rocksteady Jamaican restaurant
11.2017 - 04.2025
E Services
Data Entry Operating
04.2001 - 05.2010
California Department of Education
Certificate - Exercising Leadership: Foundational Principles
Harvardx
Diploma - Early Childhood Education And Care
The National Council Technical And Vocational Tr
Certificate of Technical Studies - Data Analysis
Heart Trust/ NTA Kenilworth Academy
Certification - Real Estate
Firsttuesday