Paula De Montmorency
Norwich,ON
Summary
Accomplished Territory Manager with a proven track record at Medigas, enhancing customer satisfaction and retention through expert relationship management and problem resolution. Skilled in team leadership and sales, consistently exceeding performance targets. Demonstrates exceptional multitasking and organizational abilities, fostering significant client loyalty and driving successful account relationships. Accomplished health care provider and educator of patients and partners
Overview
21
21
years of professional experience
Work History
Territory Manager
Medigas
04.2015 - 05.2017
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- provided patient care to Medigas clients in sleep and respiratory therapy
- taught CPR and first aid to Medigas parternship long term and retirement homes
Branch Manager/Regional Director of Operations
Respiratory Homecare Solutions
01.2012 - 02.2015
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- provided sleep and respiratory therapy services to RHS clients,
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Student Placement
Hamilton Health Sciences
04.2011 - 12.2011
Various Managerial/customer Service Positions
Various
01.1996 - 01.2010
Education
Certificate of Graduation With Honours - Respiratory Therapy
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON01.2012
Bachelor of Arts - Archeology
University of Western Ontario
London04.1996
Skills
- Team Collaboration and Leadership
- Customer Relationship Management
- Multitasking and Organization
- Sales expertise
Languages
English
Native or Bilingual
Timeline
Territory Manager
Medigas
04.2015 - 05.2017
Branch Manager/Regional Director of Operations
Respiratory Homecare Solutions
01.2012 - 02.2015
Student Placement
Hamilton Health Sciences
04.2011 - 12.2011
Various Managerial/customer Service Positions
Various
01.1996 - 01.2010
Certificate of Graduation With Honours - Respiratory Therapy
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Archeology
University of Western Ontario
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