Paula Clarke
Toronto,ON
Summary
Highly motivated employee with a strong work ethic and exceptional interpersonal skills. Proven ability to adapt quickly and work effectively unsupervised.
Overview
25
25
years of professional experience
Work History
Associate-Control Centre
Bell Canada
Mississauga , Ontario
01.2007 - Current
- Offer support to various functions across the organization, providing expertise and contributing to the overall efficiency and success of operational and corporate groups.
- Performed a wide range of general clerical duties on a daily basis, following established procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Bell Canada
Scarborough , ON
03.2000 - 01.2007
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Graduate Certificate - Accounting And Computers
Seneca College of Applied Arts And Technology
North York, ON06-1995
Skills
- Problem-Solving Insight
- Organization and Time Management
- Cultural Awareness
- Quality Assurance
- Attention to Detail
- Multitasking
- Interpersonal Communication
- Independent Worker
Timeline
Associate-Control Centre
Bell Canada
01.2007 - Current
Customer Service Representative
Bell Canada
03.2000 - 01.2007
Graduate Certificate - Accounting And Computers
Seneca College of Applied Arts And Technology