Summary
Overview
Work History
Education
Skills
Timeline
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Paula Clarke

Toronto,ON

Summary

Highly motivated employee with a strong work ethic and exceptional interpersonal skills. Proven ability to adapt quickly and work effectively unsupervised.

Overview

25
25
years of professional experience

Work History

Associate-Control Centre

Bell Canada
Mississauga , Ontario
01.2007 - Current
  • Offer support to various functions across the organization, providing expertise and contributing to the overall efficiency and success of operational and corporate groups.
  • Performed a wide range of general clerical duties on a daily basis, following established procedures.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

Bell Canada
Scarborough , ON
03.2000 - 01.2007
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Graduate Certificate - Accounting And Computers

Seneca College of Applied Arts And Technology
North York, ON
06-1995

Skills

  • Problem-Solving Insight
  • Organization and Time Management
  • Cultural Awareness
  • Quality Assurance
  • Attention to Detail
  • Multitasking
  • Interpersonal Communication
  • Independent Worker

Timeline

Associate-Control Centre

Bell Canada
01.2007 - Current

Customer Service Representative

Bell Canada
03.2000 - 01.2007

Graduate Certificate - Accounting And Computers

Seneca College of Applied Arts And Technology

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Paula Clarke