Paula Carrillo
Innisfil,ON
Summary
Analytical and results-driven finance professional with 7 years of experience in financial operations, compliance reporting, and team leadership within post-secondary and public sector environments. Skilled in preparing and reviewing financial reports, overseeing reconciliations, and ensuring adherence to policies, regulations, and audit standards. Proven success in supervising staff, improving financial processes, and collaborating across departments to strengthen internal controls and enhance service delivery. Bilingual in English and Spanish, with strong expertise in Excel, data analytics, and system workflow improvements.
Overview
16
16
years of professional experience
Work History
Student Finance Manager & Shared Services
Yorkville University, Toronto Film School, and Algoma University
01.2018 - Current
- Lead financial operations for Yorkville University, Toronto Film School, and Algoma University, managing both domestic and international student accounts.
- Oversee reconciliations, cash flow analysis, and refund processing, ensuring accuracy, compliance, and alignment with institutional policies.
- Prepare financial reports and documentation to support audits, funding requests, and internal reviews.
- Develop and implement SOPs, strengthening transparency, accountability, and operational efficiency.
- Supervise and train Financial Aid Officers; manage performance, workflow allocation, and staff development.
- Conduct financial data analysis to identify trends, compliance risks, and process gaps, delivering insights to senior leadership.
- Collaborate with Finance, Academic, and Technology departments on system upgrades, reporting improvements, and business performance initiatives.
- Champion continuous improvement projects that enhanced service delivery, internal controls, and regulatory adherence across multiple campuses.
Stay-at-Home-Parent
01.2012 - 01.2018
- Maintained professional and technical skills while managing household responsibilities.
Technical Customer Service Specialist
Solus One
08.2009 - 12.2012
- Delivered technical support and training to domestic and international users on system platforms.
- Documented and resolved service issues, contributing to system efficiency and client satisfaction.
Education
Professional Certificate -
Google Data Analytics
Advance Information Technology Diploma - Technology
George Brown College
06-2009
Skills
- Data Analytics & Reporting
- Financial Operations
- Compliance Reporting
- Staff Supervision
- Leadership
- Policy Development
- Critical Thinking
- Strategic thinking
- Financial management
- Continuous improvement
Languages
English
Full Professional
Spanish
Native or Bilingual
Living Our Values Award
The Living Our Values Award program recognizes extraordinary colleagues who embody Yorkville University and Toronto Film School core values and become roles models.
Timeline
Student Finance Manager & Shared Services
Yorkville University, Toronto Film School, and Algoma University
01.2018 - Current
Stay-at-Home-Parent
01.2012 - 01.2018
Technical Customer Service Specialist
Solus One
08.2009 - 12.2012
Professional Certificate -
Google Data Analytics
Advance Information Technology Diploma - Technology
George Brown College