Roxanne Thompson
Kelowna,Canada
Summary
Service-oriented Hospitality Worker recognized for outstanding productivity and efficient task execution. Expertise in customer service, conflict resolution, and time management drives enhanced guest experiences while supporting operational objectives. Proven communication skills and adaptability contribute to effective teamwork in fast-paced environments. Aiming to leverage these strengths to support the positive development of an organization.
Overview
16
16
years of professional experience
Work History
Line cook
Fatburger
Kelowna, Canada
07.2022 - 11.2024
- Used diverse kitchen appliances including blender, oven, and grill.
- Accurately recorded daily production data and waste logs.
- Guided new team members on correct meat and vegetable preparation methods.
- Operated kitchen machinery following OSHA safety standards and manufacturer guidelines.
- Ensured adherence to food safety protocols for excellent health inspection results.
Waitress
Spanish Court Hotel
Kingston, Jamaica
07.2019 - 06.2022
- Gathered unclean dishes and glasses from dining areas, setting up for subsequent patrons.
- Directed food and beverage orders to appropriate service areas using point-of-sale systems.
- Established strict safety protocols for both staff and customers.
- Calculated meal costs and taxes for check preparation.
- Delivered wine selections to tables with appropriate glassware and poured for customers.
- Served food and beverages to patrons and confirmed complete orders.
Line Cook
Lutsen Resort on Lake Superior
Lutsen, United States of America
06.2018 - 06.2019
- Ensured high-quality service and responsiveness to customers both in person and over the phone.
- Performed routine servicing and adjustments on mechanical systems.
- Coordinated task flow to meet service objectives promptly.
- Collaborated with cross-functional teams to accomplish objectives.
- Ensured adherence to recipe standards and portion control guidelines.
Grill Attendant
Superior National Gulf Course
Lutsen, U.S.A.
07.2018 - 10.2018
- Made sure that all orders were filled in an accurate and timely manner.
- Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Cashier
Carby's Souvenir Discount Centre and Craft Village
Kingston, Jamaica
12.2008 - 06.2018
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered phone calls to assist customers with questions and orders.
Education
Associate of Science - Tourism Hospitality and Entertainment Management (Accommodation)
Excelsior Community College
01.2017
Certificate - Caribbean Examination Council
School of Excellence
01.2015
Skills
- Preparation Tasks
- Food presentation
- Recipe preparation
- Ingredient inspection
- Food rotation
- Portioning
Volunteer Experience
- Golden Age, Combing hair, feeding the elders and painting the establishment
- Social Outreach, Participated in various outreach activities as a student at Excelsior Community College
References
Available Upon Request
Timeline
Line cook
Fatburger
07.2022 - 11.2024
Waitress
Spanish Court Hotel
07.2019 - 06.2022
Grill Attendant
Superior National Gulf Course
07.2018 - 10.2018
Line Cook
Lutsen Resort on Lake Superior
06.2018 - 06.2019
Cashier
Carby's Souvenir Discount Centre and Craft Village
12.2008 - 06.2018
Associate of Science - Tourism Hospitality and Entertainment Management (Accommodation)
Excelsior Community College
Certificate - Caribbean Examination Council
School of Excellence
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