Paula Brown
Orangeville,ON
Summary
Results-driven professional with over 10 years in the Hospitality Industry, recognized for exceptional interpersonal skills and effective team collaboration. Demonstrated expertise in prioritizing tasks and solving complex problems, significantly enhancing organizational efficiency. Proficient in Microsoft Office Suite, Micros POS, Opera PMS, and Oracle PMS. Committed to continuous professional development and excellence in service delivery.
Overview
13
13
years of professional experience
Work History
Cook
Montana's BBQ & Bar
Orangeville, Ontario
06.2023 - Current
- Prepare and cook complete meals or individual dishes and food.
- Manage kitchen operations.
- Clean kitchen and work areas.
- Supervise kitchen staff and helpers.
- Train staff in preparation, cooking, and handling food.
- Prepare dishes for customers with food allergies an intolerance
Cook
Breezy Point Resort
Breezy Point, USA
06.2021 - 06.2022
- Prepare salads, cheese plates and other cold appetizers and cook complete meals or individual dishes as requested
- Clean, peel, slice and trim foodstuffs using manual and electric appliances
- Prepare and cook special meals for guests as requested
- Operate deep fryer, grill, oven, dispensers, and other equipment to prepare meals
- Portion, assemble, and wrap food or place it directly on plates for service to guest, and package take-out food if required
- Utilize equipment to prepare hot beverages such as coffee and tea specialties for guest
- Set up and oversee buffets and ensure cleanliness of kitchen and work area
Guest Service Agent
Jamaica Pegasus Hotel
Kingston, Jamaica
10.2019 - 06.2021
- Perform all Front Office related functions and procedures
- Up-selling guest rooms and promoting hotel services
- Handling cash transactions
- Manage online and phone reservations
- Respond to guest queries and complaints in a timely and professional manner
Restaurant/Café Server
Jamaica Pegasus Hotel
Kingston, Jamaica
06.2013 - 10.2019
- Training new team members, ensuring attention to details
- Preparing the guest orders and managing outlet inventory resources efficiently
- Operate POS terminal to input customer orders, swipe debit/credit cards and enter cash payments
- Up sell additional products when appropriate
Waitress (Internship)
Cardiff Hotel & Spa
Runaway Bay, Jamaica
10.2011 - 06.2012
- Greet customers upon entrance
- Prepare dining tables by arranging condiments, kitchenware, and decorations
- Help patrons select dishes by answering questions about foods and drinks, describing house specialties, and identifying appropriate drink pairings
- Take orders to kitchen staff and notify them of any special requests or dietary needs
- Deliver food to guests in a timely manner and attend to the needs of guests throughout the dining process
- Issue bills and obtain payment
Education
Bachelor's Degree (BSc.) - Hospitality and Tourism Management
Excelsior Community College
05.2020
Associate Degree (Asc.) - Hospitality and Tourism Management
05.2018
Certificate in Bartending and Mixology -
Bars to Go
Kingston, Jamaica06.2013
Skills
- Food Allergen Awareness
- Precision in Portioning
- Dish Execution
- Food Preparation Expertise
- Product Quality Assessment
- Safe Food Management
References
Available upon request.
Timeline
Cook
Montana's BBQ & Bar
06.2023 - Current
Cook
Breezy Point Resort
06.2021 - 06.2022
Guest Service Agent
Jamaica Pegasus Hotel
10.2019 - 06.2021
Restaurant/Café Server
Jamaica Pegasus Hotel
06.2013 - 10.2019
Waitress (Internship)
Cardiff Hotel & Spa
10.2011 - 06.2012
Bachelor's Degree (BSc.) - Hospitality and Tourism Management
Excelsior Community College
Associate Degree (Asc.) - Hospitality and Tourism Management
Certificate in Bartending and Mixology -
Bars to Go
Similar Profiles
Brayden RedmondBrayden Redmond
Restaurant Supervisor at Montana's BBQ & BarRestaurant Supervisor at Montana's BBQ & Bar
Zohar GavrilovZohar Gavrilov
Server at Montana's BBQ & BarServer at Montana's BBQ & Bar
Hayley CossHayley Coss
Server at Montana's BBQ & BarServer at Montana's BBQ & Bar