Paula Bronson
Victoria,BC
Summary
I would like to seek and maintain full-time position that offers a challenge.
I am successful at managing projects simultaneously
I am an experienced clerk that is knowledgeable with the daily routines of the Parks office. And complete them with little supervision.
Overview
44
44
years of professional experience
Work History
Parks Clerk
Corporation Of The District Of Saanich
Victoria, BC
10.2012 - Current
- Provide quality clerical support through data entry, document management, email correspondence.
- Interact with customers by phone, email, or in-person to provide information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Try to resolve customer complaints and problems.
- Process Calls for Service and other documents. Make sure they get to the appropriate parties.
- Process Park Permit Applications for picnics, weddings, special events, sports team.
- Manage calendars and scheduled appointments to maintain smooth flow of operations.
- Provide meeting support by taking minutes a
- Handle money transactions for things such as Tree Permits and Park Permits.
- Handle deposits for Parks Department.
Receptionist
The Corporation Of The District Of Saanich
Victoria, BC
01.2003 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Kept track of phone invenTory.
- Answered central telephone system and directed calls accordingly.
Team Leader, Lifeguard, Instructor
Corporation Of The District Of Saanich
Victoria, BC
09.1979 - 01.2003
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training of staff members through in-services.
- Mentored and guided new instructors so to perform the various levels of instruction.
- Managed leave requests and absences and arranged coverage to insure smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Wrote policies and procedures for lifeguarding such as the spinal procedure
- Wrote the critical incident debriefing package.
- Wrote a preschool swim program.
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
- Assisted with coordinating and running special events.
- Provided emergency first aid and CPR as needed.
- Used music to motivate and energize classes.
Swim Instructor,Lifeguard, Waterfit Instructor
YMCA/YWCA
Victoria, BC
05.1999 - 09.2001
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
- Assisted with coordinating and running special events and competitions.
- Provided emergency first aid and CPR as needed.
- Used music to motivate and energize classes.
Education
Certificate of Business Administration - Business Administration
University of Victoria
Victoria, BCDiploma of Business Administration - Business Administration
University of Victoria
Victoria, BCLeadership Certification. -
Camosun College
Victoria, BCSkills
- Cash Handling
- Customer Service
- Multi-Line Telephone Operation
- Clerical Support
- Managing Multiple Tasks
- Microsoft Word
Timeline
Parks Clerk
Corporation Of The District Of Saanich
10.2012 - Current
Receptionist
The Corporation Of The District Of Saanich
01.2003 - 10.2013
Swim Instructor,Lifeguard, Waterfit Instructor
YMCA/YWCA
05.1999 - 09.2001
Team Leader, Lifeguard, Instructor
Corporation Of The District Of Saanich
09.1979 - 01.2003
Certificate of Business Administration - Business Administration
University of Victoria
Diploma of Business Administration - Business Administration
University of Victoria
Leadership Certification. -
Camosun College