Summary
Overview
Work History
Education
Skills
Languages
Additional Skills
References
Timeline
Generic

Paula Bravo

Hesperia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Customer Experience Agent

Waste Managment
Los Angeles
08.2014 - Current
  • Resolved customer inquiries regarding waste management services and policies.
  • Assisted customers in scheduling pickups and service changes efficiently.
  • Communicated with customers via phone, email and online.
  • Assisted customers with making payments or completing orders in system.
  • Received incoming calls from customers seeking assistance or advice regarding products or services offered.
  • Assisted customers with any inquiries or complaints regarding their orders.
  • Provided excellent customer service by responding to inquiries in a timely and professional manner.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

Montebello High School
Montebello
06-1986

Skills

  • Customer service
  • Billing adjustments
  • Service scheduling
  • Product knowledge
  • Data entry
  • Order processing
  • Effective communication
  • Time management
  • Call center experience

Languages

Spanish
Limited

Additional Skills

General Office: Typing, Data Entry and 10 key by touch

Computer Experience: Microsoft Word, Excel and Outlook

References

References available upon request.

Timeline

Customer Experience Agent

Waste Managment
08.2014 - Current

High School Diploma -

Montebello High School

Similar Profiles

CREATE PROFILE
Paula Bravo