Paula Booth
Minden,ON
Summary
Results-driven receptionist known for effective time management and attention to detail. Successfully facilitated smooth operations through efficient scheduling and clear communication with patients and staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
Volunteer Dental Outreach
Haliburton, Ontario
01.2025 - Current
- Managed appointment scheduling using clinic software efficiently.
- Assisted with patient check-in and check-out procedures daily.
- Answered phone calls and addressed inquiries about services offered.
- Maintained cleanliness and organization of reception area consistently.
- Communicated effectively with dental staff to facilitate smooth operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Server
Marks Restaurant
Minden, Ontario
09.2019 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed multiple tables while maintaining high service standards.
- Assisted in training new servers on restaurant procedures.
- Handled customer inquiries and resolved issues promptly.
- Maintained cleanliness and organization of dining area throughout shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Dog Groomer
PetSmart
Toronto, Ontario
07.2011 - 07.2019
- Bathed and dried dogs using specialized grooming tools and equipment.
- Trimmed and styled dog coats according to breed standards and owner preferences.
- Maintained a clean and organized grooming station to ensure safety and efficiency.
- Provided excellent customer service by communicating with pet owners about grooming needs.
- Handled various dog breeds, ensuring comfort and safety during grooming sessions.
- Assisted in scheduling appointments and managing daily grooming operations.
- Identified signs of health issues in pets during grooming sessions and reported findings.
- Educated pet owners on proper coat care and maintenance between grooming visits.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Kept detailed records of services performed for each animal client.
- Supervised apprentice groomers during daily operations.
Education
High School Diploma -
Haliburton Highlands Secondary School
Haliburton06-2008
Skills
- Appointment scheduling
- Patient check-in
- Administrative support
- Record keeping
- Time management
- Problem solving
- Attention to detail
- Organizational skills
- Phone etiquette
- Multitasking and prioritization
- Quick learner
Certification
- Completed multiple online IPAC courses about health and safety
- Smart Serve Certified
Timeline
Receptionist
Volunteer Dental Outreach
01.2025 - Current
Server
Marks Restaurant
09.2019 - Current
Dog Groomer
PetSmart
07.2011 - 07.2019
High School Diploma -
Haliburton Highlands Secondary School
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