Paula Bentes
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Concession Stand Attendant
Talent World
07.2023 - Current
- Provide excellent customer service at BC Place during music and sports events
- Work as a cashier selling and serving Food and Beverages efficiently and responsibly meeting customer demands
- Available to work at flexible hours across night, weekend, and holiday shifts.
Cashier
JYSK Canada
04.2023 - Current
- Work as cashier at store performing sales transactions and product returns
- Serve customers in a friendly manner, consulting inventory and answering questions about products
- Work dynamically in all store's sectors, serving customers, organizing products and correctly allocating new stock
- Answer calls received from customers and other stores with excellent communication skills.
Bank Officer - Retail Banking
Caixa Econômica Federal (CEF)
11.2003 - 12.2022
- Versatile, worked in different positions in customer service: bank officer, cashier, assistant manager and manager
- Cordially connected with customers to understand queries, identify their needs and increase relationship
- Processed financial transactions of all kinds at the cashier
- Advised clients on investment products, loans and real estate financing with ethics, compliance and responsibility
- Worked collaboratively in direct teams from 2 to 10 employees, maintaining a positive environment with excellent performance.
Education
MBA - Master of Business Administration -
University Canada West
Vancouver, BC06.2024
Bachelor Degree - Economic Sciences -
Universidade do Estado do Rio de Janeiro (UERJ)
08.2007
Skills
- Customer experience
- Flexible Schedule
- Cash handling proficiency
- Product Knowledge Expertise
- Goals and performance
- Work Planning and Prioritization
- Team Management
- Staff Training and Development
Certification
- Digital Marketing Associate, Digital Marketing Institute (DMI), 08/01/23
- Financial Accounting Micro-credential, University Canada West (UCW), 03/01/23
- Serving It Right - Responsible Service BC, 03/01/23
- Enterprise Design Thinking Practitioner, IBM, 02/01/23
- Data Science 101, Cognitive Class, 02/01/23
Languages
English
Full Professional
French
Limited Working
Portuguese
Native or Bilingual
Timeline
Concession Stand Attendant
Talent World
07.2023 - Current
Cashier
JYSK Canada
04.2023 - Current
Bank Officer - Retail Banking
Caixa Econômica Federal (CEF)
11.2003 - 12.2022
MBA - Master of Business Administration -
University Canada West
Bachelor Degree - Economic Sciences -
Universidade do Estado do Rio de Janeiro (UERJ)
- Digital Marketing Associate, Digital Marketing Institute (DMI), 08/01/23
- Financial Accounting Micro-credential, University Canada West (UCW), 03/01/23
- Serving It Right - Responsible Service BC, 03/01/23
- Enterprise Design Thinking Practitioner, IBM, 02/01/23
- Data Science 101, Cognitive Class, 02/01/23
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