Paula Balfoort
Toronto
Summary
Accomplished Regional Mobility Leader and HR Manager at Arup, adept in strategic planning and relationship building. Spearheaded team transformations, enhancing efficiency and customer satisfaction. Excelled in conflict resolution, significantly improving workplace dynamics. Expert in recruitment and process improvement, aligning human capital with organizational goals. Demonstrated visionary thinking and a commitment to continuous improvement.
Experienced with team leadership and project management. Utilizes strategic planning to achieve organizational objectives. Track record of fostering collaboration and resolving conflicts effectively.
Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings.
Trusted leader in human capital partnering with company business leaders in the delivery of business goals.
Overview
27
27
years of professional experience
Work History
Regional Mobility Leader, Americas Region
Arup
02.1996 - 06.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Led team by answering complex HR and Mobility questions and mentoring personnel one-on-one.
- Assisted with new hire processing and existing training programs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Maintained team flexibility and embraced change to adapt within dynamic business needs.
HR Manager
Arup Canada Inc.
10.2009 - 02.2015
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Partnered with Finance Department on payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
Education
Associate of Science - Human Resource Management
Personnel Management Association of Zimbabwe
Harare, Zimbabwe06-1998
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Influencing others
- Continuous improvements
- Process improvement
- Visionary thinking
- Incidents management
- Recruitment and hiring
Languages
English
Full Professional
Dutch
Elementary
Timeline
HR Manager
Arup Canada Inc.
10.2009 - 02.2015
Regional Mobility Leader, Americas Region
Arup
02.1996 - 06.2023
Associate of Science - Human Resource Management
Personnel Management Association of Zimbabwe
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