Paula Anderson
Kingston,ON
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, quickly mastering new skills, known for having great organizational skills, as well as being gifted at working with all types of customers. I am looking for a new role where hard work and dedication will be highly valued.
Overview
19
19
years of professional experience
Work History
Parent Volunteer
Ecole Polson Park Park, Public School
Kingston, Ontario
11.2014 - 02.2020
- Participated in parent teacher conferences as needed.
- Assisted with the planning and implementation of a variety of school events and activities.
- Provided support to teachers in classrooms, libraries, computer labs and other areas as needed.
- Supervised children during lunch hour and recess periods.
- Chaperoned field trips to museums, parks and other area locations.
Account Executive Loan Officer
HSBC Finance
Kingston, Ontario
09.2009 - 10.2011
- Delivered high levels of customer service to facilitate smooth processes.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Evaluated customer profiles and made recommendations for appropriate lending solutions.
- Assisted customers with questions regarding loan products and services offered by the company.
- Processed loan payments, prepared check requests and other related documents.
- Prepared loan applications for submission to underwriting department.
Customer Service Desk Leader(Middle Management)
Sears Canada
Kingston, Ontario
04.2007 - 06.2009
Sales Team Lead, Bed & Bath and Housewares
Sears Canada
Kingston, Ontario
06.2004 - 02.2007
Sales Team Lead, Ladies Wear (Middle Management)
Sears Canada
Kingston, Ontario
01.2002 - 01.2004
Sales Associate, Children's Wear and Baby Furnitur
Sears Canada
Kingston, Ontario
07.2001 - 01.2002
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
Education
Diploma - Business Management
Trillium College
Kingston, ON01-2025
Diploma - Dental Assistant Level I & II
Trillium College
Kingston, ON06-2012
Skills
- Customer service
- Team collaboration
- Data entry
- Problem solving
- Effective communication
- Time management
- Motivational techniques
Timeline
Parent Volunteer
Ecole Polson Park Park, Public School
11.2014 - 02.2020
Account Executive Loan Officer
HSBC Finance
09.2009 - 10.2011
Customer Service Desk Leader(Middle Management)
Sears Canada
04.2007 - 06.2009
Sales Team Lead, Bed & Bath and Housewares
Sears Canada
06.2004 - 02.2007
Sales Team Lead, Ladies Wear (Middle Management)
Sears Canada
01.2002 - 01.2004
Sales Associate, Children's Wear and Baby Furnitur
Sears Canada
07.2001 - 01.2002
Diploma - Business Management
Trillium College
Diploma - Dental Assistant Level I & II
Trillium College
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