PAULA ALVAREZ
Burnaby,Canada
Summary
- Master's Student in Energy Management with a bachelor's in Petroleum Engineer, focused on clean energy, sustainability, and the future of energy in Canada and globally.
- Over 2 years of leadership experience managing and supervising personnel in the logistics industry, developing strong leadership, teamwork, and analytical skills.
- Over 3 years of experience delivering exceptional customer service through phone, email, and in-person interactions
- Proficient in MS Office tools (Word, Excel & PowerPoint) with experience in data analysis using Power BI and advanced Excel functions, and a basic understanding of JaneApp and Mailchimp.
- Adaptable and results-driven professional with a proven ability to achieve goals, drive customer satisfaction, and collaborate effectively within diverse teams.
Overview
6
6
years of professional experience
Work History
Event Host
BC Place
Vancouver, Canada
02.2024 - Current
- Welcomed and assisted guests with directions, seating, and inquiries
- Provided event information and ensured a positive guest experience
- Managed guest flow for smooth entry and exit
- Scanned tickets, verified credentials, and resolved guest concerns
- Reported safety hazards and assisted during emergencies
Administrative Assistant
Hilda Nanning Counselling
Vancouver, Canada
10.2023 - Current
- JaneApp and email communications, client scheduling and Jane maintenance
- Supply replenishment, file management, and product/services vetting
- Client and promotional communications
- Teamwork with other project parties and service coordination
- Protocol/procedural system efficiencies support
- Invoicing and billing
Supervisor
Lean Staffing Solutions l Convoy Inc.
Bucaramanga, Colombia
10.2021 - 08.2023
- Supervise the carrier sales team, ensuring the achievement of the established metrics
- Establish team plans and sustain results under a continuous improvement regime
- Train new hires, increasing their sales and negotiation skills in the logistics industry
- Periodically audit the quality control systems to ensure that the team's practices align with customer standards
- Conduct coaching sessions for the group and individually, and make improvement plans
- Client facing meetings and communications
Logistics coordinator
Lean Staffing Solutions l Convoy Inc.
Bucaramanga, Colombia
06.2021 - 10.2021
- Track and trace shipments
- Driver assistance via phone/ Email
- Documents review and approval
- Payment assistance for carriers
- Appointments setting
Customer service representative
Accedo technologies
Bucaramanga, Colombia
02.2021 - 06.2021
- Customer assistance via phone/ Email
- Follow the customer's troubleshooting guidelines
- Billing review
- Sales and services department: achieve sales goals for the client
Attractions Lead
Hershey Park
Hershey, USA
06.2019 - 09.2019
Ride Operator
Hershey Park
Hershey, USA
06.2018 - 09.2018
Education
Master's - Energy Management
New York Institute of Technology
Vancouver, BC, Canada11.2024
Bachelor's - Petroleum Engineering
Universidad industrial de Santander
Bucaramanga, Colombia03.2020
Skills
- Leadership
- Teamwork
- Problem Solving
- Assertive Communication
- Proactivity
- Time management
- Organizational Skills
- MS Office tools (Word, Excel & PowerPoint)
- Power BI
- Data analysis and visualization
- JaneApp for scheduling
- Billing
- Report Writing
Otherexperiences
- Attractions Lead, Cultural Exchange, 06/01/19, 09/30/19, Hershey, Pennsylvania, USA
- Ride Operator, Cultural Exchange, 06/01/18, 09/30/18, Hershey, Pennsylvania, USA
Timeline
Event Host
BC Place
02.2024 - Current
Administrative Assistant
Hilda Nanning Counselling
10.2023 - Current
Supervisor
Lean Staffing Solutions l Convoy Inc.
10.2021 - 08.2023
Logistics coordinator
Lean Staffing Solutions l Convoy Inc.
06.2021 - 10.2021
Customer service representative
Accedo technologies
02.2021 - 06.2021
Attractions Lead
Hershey Park
06.2019 - 09.2019
Ride Operator
Hershey Park
06.2018 - 09.2018
Master's - Energy Management
New York Institute of Technology
Bachelor's - Petroleum Engineering
Universidad industrial de Santander
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