DIEGO ALBERTO FERRER-MACKENZIE
Montréal,Canada
Summary
I am a proactive, responsible, and committed professional with strong interpersonal skills and a collaborative mindset. My attention to detail and ability to adapt to diverse environments enable me to effectively face new challenges and contribute positively to team dynamics.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Hyatt Centric Montreal Ville-Marie
Montreal, QC
10.2022 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed multi-line phone system, efficiently routing calls to appropriate departments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Handled incoming and outgoing mail, ensuring timely distribution within the organization.
- Resolved customer problems and complaints.
Warehouse Supervisor
EVOILAS
04.2022 - 09.2022
- I was responsible for receiving merchandise such as meat, chicken, bacon and others products. I organized and prepared the items for transporters who would pick them up for delivery to various cities. Additionally, I managed warehouse inventory and provided daily reports to management on the operations.
Delivery Driver
EVOILAS
08.2020 - 04.2022
- I was responsible for loading a truck with merchandise including meat, fruits and vegetables, transporting it to various cities around Montreal such as Valleyfield, Brossard, Terrebonne, Saint Jerome, Longueuil and more.
Houseman
HOMESUITES PAR HILTON
Dorval, QC
04.2019 - 07.2020
- Assisted housekeeping staff by delivering supplies and responding to requests promptly.
- Maintained cleanliness and organization of guest areas, ensuring high standards of hygiene.
- Collaborated with team members to support daily operations and enhance guest satisfaction.
- Disposed of trash and recyclables each day to avoid waste buildup.
Operations assistant
RISK MANAGEMENT CONSULTING SURAMERICANA S.A.S
11.2016 - 12.2018
- Delivery or weekly reports to other companies and bosses
- Follow-up to advisors who visit companies
- Follow-up to the activities of the advisors
- National travel management
Supermarket Cashier
EXITO SUPERMARKET S.A
12.2014 - 07.2016
- Delivery of international money orders
- Restaurant cashier
- Receipt Payment of water, light and others public services.
- Receipt and dispatch of merchandise
- Warehouse management
Education
FOREIGN TRADE
COLOMBIAN CENTER OF PROFESSIONAL STUDIES
04.2018
Certificate - E-commerce
COLOMBIAN CENTER OF PROFESSIONAL STUDIES
Cali, Colombia04-2018
Skills
- Business administration
- Receipt and dispatch of merchandise
- Excellent communication
- Teamwork
- Fast learner
- Problem-solving
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Professional Working
Timeline
Front Desk Receptionist
Hyatt Centric Montreal Ville-Marie
10.2022 - Current
Warehouse Supervisor
EVOILAS
04.2022 - 09.2022
Delivery Driver
EVOILAS
08.2020 - 04.2022
Houseman
HOMESUITES PAR HILTON
04.2019 - 07.2020
Operations assistant
RISK MANAGEMENT CONSULTING SURAMERICANA S.A.S
11.2016 - 12.2018
Supermarket Cashier
EXITO SUPERMARKET S.A
12.2014 - 07.2016
FOREIGN TRADE
COLOMBIAN CENTER OF PROFESSIONAL STUDIES
Certificate - E-commerce
COLOMBIAN CENTER OF PROFESSIONAL STUDIES
Water-Polo Experience
- San Buenaventura University Cali team member until March 2018
- Cali, Colombia Pacifico Cup International (September 2010) Colombian Team
- Rosario, Argentina International Tournament (November 2010) Colombian Team
- Miami, EEUU International Tournament (September 2010) Colombian Team
- Guayaquil, Ecuador International Tournament (November 2009) Colombian Team
- Medellín National Championship Interclubes (July 2009-2010) Valle`s Team
- Pereira National Championship Interclubes (July 2009) Valle`s Team
- Ibagué National Championship Interclubes – Interligas (December 2008-2009) Valle`s Team