Elizabeth Young
Whittier
Summary
Results-oriented Patient Relations Manager with expertise in enhancing service satisfaction at Exceptional Dermatology. Proficient in electronic health records, data analysis, and patient advocacy, driving strategic improvements for optimal patient experiences. Experienced in developing innovative communication protocols and staff training to boost operational efficiency.
Overview
19
19
years of professional experience
Work History
Patient Relations Manager
Exceptional Dermatology
10.2018 - Current
- Developed patient communication protocols to enhance service satisfaction and streamline interactions.
- Implemented feedback mechanisms to assess patient experience and identify areas for improvement.
- Trained and mentored staff on best practices in patient relations and conflict resolution strategies.
- Analyzed patient data to identify trends, informing strategic decisions for service enhancements.
Operations Manager
Advanced Skincare Surgery & MedCenter
04.2007 - 10.2018
- Enhanced clinic efficiency by streamlining patient scheduling and reducing wait times.
- Implemented new operational procedures, improving service delivery across cross-functional teams.
- Increased staff competency through developed training programs in clinical protocols and customer service.
- Identified workflow bottlenecks through analysis, facilitating ongoing process improvements.
- Coordinated maintenance schedules to ensure compliance with health regulations and standards.
- Managed inventory and supply chain operations for timely delivery of goods and services.
Education
High School Diploma -
Pioneer High School
Whittier, CASkills
- Operations management
- Patient Advocacy
- Excellent communication
- Medical Software: CGM, EMMA, ModMed, eCW
- Operational efficiency
- Interpersonal communication
Timeline
Patient Relations Manager
Exceptional Dermatology
10.2018 - Current
Operations Manager
Advanced Skincare Surgery & MedCenter
04.2007 - 10.2018
High School Diploma -
Pioneer High School