Summary
Overview
Work History
Education
Skills
Timeline
Generic

PAUL YOO

Buena Park,CA

Summary

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

9
9
years of professional experience

Work History

General Manager

Mr. BBQ
02.2025 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Ensured compliance with all health department regulations as well as company policies and procedures.

Server

Mr. BBQ
05.2023 - 08.2024
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server/Assistant Manager

Miss Shabu
03.2021 - 03.2023
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Assisted with schedule planning and assignment delegations to meet coverage and service demands.

Server/Manager

Amen Acai
04.2016 - 11.2019
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.

Education

No Degree - Cybersecurity Professional Certificate Program

California State University, Long Beach
Long Beach, CA
04-2024

Music

Hope International University
Fullerton, CA

Biotechnology

California State Polytechnic University, Pomona
Pomona, CA

High School Diploma -

Sunny Hills High School
Fullerton, CA
06.2013

Skills

  • Adaptability
  • Customer service
  • Data entry
  • Organization
  • Problem solving
  • Time Management
  • Willingness to learn
  • Work ethic
  • Leadership and team building
  • Team player

Timeline

General Manager

Mr. BBQ
02.2025 - Current

Server

Mr. BBQ
05.2023 - 08.2024

Server/Assistant Manager

Miss Shabu
03.2021 - 03.2023

Server/Manager

Amen Acai
04.2016 - 11.2019

No Degree - Cybersecurity Professional Certificate Program

California State University, Long Beach

Music

Hope International University

Biotechnology

California State Polytechnic University, Pomona

High School Diploma -

Sunny Hills High School

Similar Profiles

CREATE PROFILE
PAUL YOO