Paul Worthington
Burlington
Summary
Accomplished Supervisor focused on surpassing customer expectations / achieving corporate targets. Success Driver who directs high-producing teams while developing lasting employee rapport.
Exceptional Knowledge Base in cost reduction methodology and streamlining production processes. Depth of Experience in direct customer interaction, metric analysis, and reference proven skills leading to exceptional overall customer satisfaction.
Overview
16
16
years of professional experience
Work History
Technical Support Supervisor
Cogeco Inc.
01.2022 - 08.2024
- Lead a team of 20 - 25 technical agents
- Coach to achieve team-wide KPI's
- Collaborate from start to finish on cost-saving projects
- Create and deliver mid and end-of-year performance reviews
- Work daily with the full Google Suite, including docs, spreadsheets, forms and the various tools to collaborate
- Excel in an environment of constant change with procedures / innovative technologies added regularly
Business Field Technician
Ledcor
01.2018 - 01.2021
- Troubleshooting and installing various types of equipment such as Meraki and Juniper
- Speak with customers face to face and over the phone to best resolve their concerns and issues
- Work in a safety conscious environment to provide the best service efficiently and effectively to customers
- Effectively work to execute a wide array of B2B solutions
- Delivered high-quality work by diligently following standard operating procedures.
- Utilized safety practices with no complaints or accidents.
- Prepared and submitted reports to document work performed and provide progress updates to management.
Field Engineer, IPTV, Residence, Business
TELUS
01.2009 - 01.2018
Field Engineer, IPTV, Residence, Business
Expertech
01.2009 - 01.2018
Field Engineer, IPTV, Residence, Business
Ledcor
01.2009 - 01.2018
Education
Law and Security Diploma -
Mohawk College
Hamilton, ON04.2007
Secondary School Diploma - undefined
Aldershot High School
Burlington, ON04.2005
Skills
- Delivering outstanding customer service in diverse environments
- Inclusive leadership training
- Engaged in coaching circles with diverse leadership levels
- Team collaboration and independent task management
- Proficient in building collaborative relationships
- Resilient in fast-paced settings
- Root Cause Analysis and Fault Management / Mitigation
- Hands-on field leadership
- Mediation and negotiation skills
Timeline
Technical Support Supervisor
Cogeco Inc.
01.2022 - 08.2024
Business Field Technician
Ledcor
01.2018 - 01.2021
Field Engineer, IPTV, Residence, Business
TELUS
01.2009 - 01.2018
Field Engineer, IPTV, Residence, Business
Expertech
01.2009 - 01.2018
Field Engineer, IPTV, Residence, Business
Ledcor
01.2009 - 01.2018
Secondary School Diploma - undefined
Aldershot High School
Law and Security Diploma -
Mohawk College
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