Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paul Webb

Whitby,ON

Summary

At CallEngine Inc., I excelled as a Senior Account Manager, fostering robust client relationships and driving seamless collaboration across teams. My expertise in client relationship management and teamwork significantly contributed to enhancing customer satisfaction and streamlining project delivery. My proactive approach in sales and technical support ensured alignment with customer needs, achieving notable account growth.

Overview

8
8
years of professional experience

Work History

Senior Account Manager

CallEngine Inc.
08.2016 - 10.2024
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
  • Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
  • Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
  • Boosted client satisfaction by effectively managing and resolving account issues.
  • Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
  • Contributed to team objectives in fast-paced environment.

Education

Bachelor of Arts - Sociology

York University
Toronto, None
01-2000

Skills

  • Schedule Management
  • Partnership Development
  • Customer Relations
  • Client Relationship Management
  • Teamwork and Collaboration
  • Documentation And Reporting

Languages

English
Native or Bilingual

Timeline

Senior Account Manager

CallEngine Inc.
08.2016 - 10.2024

Bachelor of Arts - Sociology

York University

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Paul Webb