Paul Webb
Whitby,ON
Summary
At CallEngine Inc., I excelled as a Senior Account Manager, fostering robust client relationships and driving seamless collaboration across teams. My expertise in client relationship management and teamwork significantly contributed to enhancing customer satisfaction and streamlining project delivery. My proactive approach in sales and technical support ensured alignment with customer needs, achieving notable account growth.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
CallEngine Inc.
08.2016 - 10.2024
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Contributed to team objectives in fast-paced environment.
Education
Bachelor of Arts - Sociology
York University
Toronto, None01-2000
Skills
- Schedule Management
- Partnership Development
- Customer Relations
- Client Relationship Management
- Teamwork and Collaboration
- Documentation And Reporting
Languages
English
Native or Bilingual
Timeline
Senior Account Manager
CallEngine Inc.
08.2016 - 10.2024
Bachelor of Arts - Sociology
York University
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