Paul Varghese
Summary
Office professional possessing extensive experience in administrative support and office management, with a proven track record of enhancing operational efficiency through the implementation of streamlined office procedures. Demonstrated ability to effectively manage complex schedules and facilitate clear communications among team members and stakeholders. Recognized for fostering a collaborative team environment that drives achievement of organizational goals while adapting seamlessly to fast-paced work settings. Proficient in Microsoft Office Suite, complemented by strong interpersonal skills that enhance workplace relationships and productivity.
Overview
6
6
years of professional experience
Work History
Office Administrative Assistant
Hello Fresh
01.2025 - Current
- Coordinate day-to-day office operations to ensure a smooth and efficient work environment.
- Act as the first point of contact for guests, visitors, and employees at the facility.
- Support employee onboarding, including workspace preparation and equipment distribution.
- Maintain accurate visitor logs, key-card access records, and security-related documentation.
- Manage office supplies, snacks, and equipment inventory, ensuring timely procurement.
- Liaise with internal teams and external vendors for facility-related needs and maintenance.
- Organize and execute office events, team-building activities, and site-wide celebrations
Technical Support Representative
Concentrix
05.2023 - 12.2024
- Provide technical support to Apple customers by troubleshooting issues related to iOS, macOS, iCloud, Apple ID, and other Apple products.
- Guide users through step-by-step solutions with empathy and clarity, ensuring a premium Apple customer experience.
- Document all customer interactions accurately using Apple's internal support systems and tools.
- Escalate complex technical problems to senior advisors or Apple engineering teams as needed.
- Stay current with Apple products, software updates, and support procedures through regular training.
- Consistently meet or exceed Apple support metrics such as CSAT, first-contact resolution, and adherence to Apple's quality standards.
Customer Service Representative
Byjus Think And Learn
09.2019 - 04.2023
- Handled technical, product, service, finance-related issues & escalated callers constructively.
- Addressed 300+ customers/month with 50%+ retention rate for K12. Retained revenue of 100k CAD + quarterly; +10% QoQ ; Trained & mentored 10+ recruits/month.
- Improved conversion rate to 50%+ attributing to a growth of +20 pts QoQ Answered an average of 1000+ calls cloaking over 80 hours/month.
- Experienced in Leadsquared, Freshdesk and Salesforce Platform to record, track & maintain record
Education
Post Graduate Diploma - Project Management
Algoma University
Sault Ste. Marie, None05-2024
Bachelor of Science - Mechanical Engineering
Kerala Technological University
Kerala07-2019
Software Expertise
Salesforce,Leadsquared,Freshdesk,Orderhive,Smartsheet,Core,Microsoft Word, Excel,Outlook
Timeline
Office Administrative Assistant
Hello Fresh
01.2025 - Current
Technical Support Representative
Concentrix
05.2023 - 12.2024
Customer Service Representative
Byjus Think And Learn
09.2019 - 04.2023
Post Graduate Diploma - Project Management
Algoma University
Bachelor of Science - Mechanical Engineering
Kerala Technological University
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