Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Paul Tjostem

Redondo Beach

Summary

Dynamic customer service professional with a proven track record at Lowe's, excelling in sales and customer service. Demonstrated expertise in paint mixing and product demonstrations, fostering strong relationships that drive repeat business. Adept at team leadership and effective communication, contributing to enhanced store performance and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Customer Service Associate, Paint Department

Lowe's
10.2014 - Current
  • Streamlined inventory management for the paint department, ensuring optimal stock levels at all times.
  • Supported team members in other departments as needed during peak periods or staff shortages, demonstrating versatility and adaptability.
  • Collaborated with team members to maintain a clean, organized, and visually appealing paint department.
  • Reduced waste by properly mixing returned or damaged paint for reuse in store projects or donation to local organizations.

Customer Service Associate, Paint Department

Lowe's
04.2007 - 06.2013
  • Streamlined inventory management for the paint department, ensuring optimal stock levels at all times.
  • Supported team members in other departments as needed during peak periods or staff shortages, demonstrating versatility and adaptability.
  • Collaborated with team members to maintain a clean, organized, and visually appealing paint department.
  • Contributed to store-wide sales goals through exceptional paint department performance and cross-selling efforts.
  • Maintained up-to-date knowledge of industry trends, products, and best practices by attending training sessions and workshops.
  • Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
  • Maintained stock shelves by fronting, facing and straightening products throughout shift.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Senior Pastor

Trinity & Dawson Lutheran Churches
06.2000 - 03.2007
  • Officiated special services such as weddings, funerals, baptisms, and nursing home services.
  • Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
  • Oversaw administration and management of all areas of ministry.
  • Provided spiritual care through visitation, counseling, and prayer.
  • Built strong relationships with community organizations, collaborating on projects that aligned with shared values and goals.
  • Managed budgets responsibly, allocating funds appropriately to support ongoing ministry initiatives and maintaining the long-term financial health of the church.
  • Served as mentor to children in church community, offering guidance and support.
  • Interacted with local community, building relationships with civic organizations and other churches.

Education

Master of Divinity - Theological Studies

Luther Seminary
St. Paul
05-2000

Bachelor of Arts - English Education

Luther College
Decorah, IA
05-1985

Associate of Arts - Liberal Arts

Waldorf College
Forest City, IA
05-1983

Skills

  • Phone etiquette
  • Paint mixing
  • Stock replenishment
  • Store maintenance
  • Product demonstration
  • Upselling strategies
  • Customer retention strategies
  • Team leadership
  • Product knowledge
  • Team supervision
  • Sales floor organization
  • Sales and promotions
  • Sales training
  • Merchandising and display
  • Product and service sales
  • Time management abilities
  • Conflict resolution
  • Store organization
  • Verbal and written communication
  • Active listening
  • Effective communication
  • Strong communication and interpersonal skills
  • Reliable and responsible
  • Customer service
  • Brand awareness

Accomplishments

While with Lowe's I received numerous customer service and sales awards. While working at the Bismarck Lowe's, our store won Store of the Year Awards twice and our paint department was recognized as being best in the district for sales and service.

Timeline

Customer Service Associate, Paint Department

Lowe's
10.2014 - Current

Customer Service Associate, Paint Department

Lowe's
04.2007 - 06.2013

Senior Pastor

Trinity & Dawson Lutheran Churches
06.2000 - 03.2007

Master of Divinity - Theological Studies

Luther Seminary

Bachelor of Arts - English Education

Luther College

Associate of Arts - Liberal Arts

Waldorf College

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Paul Tjostem