Summary
Overview
Work History
Education
Skills
Volunteer Experience
Skills
Timeline
Generic

Paul Tawadross

Covina

Summary

Dynamic Program Leader at Think Together with proven leadership and mentorship abilities, adept at fostering inclusive environments and enhancing student engagement. Skilled in operations management and effective communication, I successfully implemented behavior management strategies, ensuring safety and promoting positive interactions among students. Committed to delivering exceptional customer service and quality assurance.

Overview

7
7
years of professional experience

Work History

Program Leader

Think Together
Baldwin Park
10.2024 - Current
  • Lead and supervise a group of students in an in-person setting, ensuring high standards for behavior and safety through the implementation of the Think Together four core agreements: Be Safe, Be Respectful, Be Responsible, and Have Fun.
  • Serve as a positive role model and mentor for students, upholding professional conduct, including appropriate dress, language, and attitude, while fostering a positive environment conducive to learning and personal growth.
  • Create and maintain an engaging and inclusive environment that promotes a sense of belonging, encouraging students to feel excited about attending the program, and supporting their social and academic development.
  • Implement and oversee behavior management strategies, supporting students in making positive behavior choices, while intervening as needed, and enforcing disciplinary measures when appropriate, ensuring a safe and respectful environment.
  • Identify and address student needs effectively, and maintain open lines of communication with the Site Program Manager, teachers, school administrators, and parents to ensure a collaborative and supportive educational experience.
  • Provide oversight for homework assistance, academic enrichment, and physical activity, ensuring alignment with the curriculum and materials provided by the program, and ensuring all activities are executed efficiently and effectively.
  • Supervise 20-25 students in a classroom setting, providing guidance, and implementing classroom and behavior management strategies to maintain an organized and productive environment.
  • Ensure smooth program operations by assisting with snack preparation, serving, and cleanup, while maintaining a clean and orderly environment by helping with setup, breakdown, and ongoing site maintenance.
  • Assist with the training of new team members, providing support and feedback to help them integrate successfully into the program, and maintain program quality.
  • Coordinate and collaborate with co-workers to develop and implement daily plans, ensuring strong teamwork, clear communication, and efficient task execution.
  • Provide support and leadership in situations requiring immediate attention, demonstrating adaptability and problem-solving skills in managing both student and staff needs.
  • Prioritize and ensure student safety by monitoring attendance, reviewing sign-in/sign-out procedures for all activities, and enforcing safety protocols in line with program standards and regulations.
  • Collaborate with team members to develop, implement, and monitor daily plans, demonstrating strong teamwork and organizational skills to ensure smooth operations and a high-quality student experience

Courtesy Clerk

Stater Bros Markets
Covina
03.2019 - 09.2019
  • Provided exceptional customer service, and ensured a positive shopping experience.
  • Maintained cleanliness and organization throughout the store by sweeping and mopping floors, stocking products properly, and making sure co-workers are in needed positions throughout the store.
  • Trained and mentored new team members on job responsibilities.
  • Responded to employee inquiries and concerns professionally and confidentially.

Customer Support- Brand Representative

Hollister
West Covina
05.2018 - 09.2019
  • Answered customer inquiries and provided accurate product information
  • Assisted customers in finding their desired products and ensured their needs were met
  • Maintained the visual appeal of the sales floor by restocking merchandise

Education

Bachelor of Arts - Psychology

California Polytechnic University Pomona
Pomona, California
06.2022

Skills

  • Leadership and supervisory skills
  • Operations Management
  • Employee training
  • Communication and Interpersonal Skills
  • Problem Solving & Decision Making
  • Time and Resource Management
  • Customer Service and Quality Assurance
  • Adaptability and Change Management
  • Customer service
  • Communication skills
  • Mentorship skills
  • Positive interactions
  • Relationship building

Volunteer Experience

  • St John Coptic Orthodox Church, Covina, CA, Coach & Youth Leader, 09/17, Present
  • Glendora Canyon Transitional Care Unit, Glendora, CA, Senior Representative Volunteer, 04/18, 04/20

Skills

Proven experience in managing teams and implementing performance management strategies., Strong background in overseeing day-to-day operations and optimizing workflows., Expertise in onboarding new employees and developing training programs., Adept at conveying information clearly and building relationships., Demonstrated ability to analyze problems and develop data-driven solutions., Skilled in optimizing resource allocation and managing multiple projects., Committed to delivering excellent customer service and ensuring quality standards., Capable of leading teams through organizational change.

Timeline

Program Leader

Think Together
10.2024 - Current

Courtesy Clerk

Stater Bros Markets
03.2019 - 09.2019

Customer Support- Brand Representative

Hollister
05.2018 - 09.2019

Bachelor of Arts - Psychology

California Polytechnic University Pomona

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Paul Tawadross