Summary
Overview
Work History
Skills
Additional Information
Timeline
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Paul Stewart

Blyth,ON

Summary

I have always been highly motivated to succeed at the job of Service Manager. Have worked for and achieved numerous courses through John Deere, earned Service Manager Masters from Deere JDU, have consistently met and exceeded budgets laid out over the years of employment, have a very complete understanding on how to keep service departments on track, on schedule, on budget, and organized, have developed relationships with Deere personal in regards to operation and flow of service departments. Attended 16+ years of annual "Friends Group" meeting learning budgeting, goal setting, tech metrics, service reporting metrics.

Overview

23
23
years of professional experience

Work History

Service Manager

Huron Tractor Ltd
03.2006 - Current
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Analyzed service reports to identify areas of improvement.
  • Managed team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Service Writer

Huron Tractor Ltd
03.2004 - 03.2006
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Parts Counter Sales Person

Huron Tractor Ltd
03.2001 - 03.2004
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Cross trained in other areas of the dealership, gaining valuable perspective into overall business operations.
  • Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
  • Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Employee Training and Development
  • Time Management
  • Goal-Oriented
  • Documentation And Reporting
  • Operational Efficiency
  • Staff Motivation
  • New Employee Hiring

Additional Information

I would like to say that I am very confident I can fulfill the role of Corporate Service Manager. I have read through the job responsibilities and have found I fully understand what is being asked of this position. I feel I can meet and exceed the qualifications for leading, developing, communicating and adding directional goals to our service department group.

Thank you for your consideration.

Timeline

Service Manager

Huron Tractor Ltd
03.2006 - Current

Service Writer

Huron Tractor Ltd
03.2004 - 03.2006

Parts Counter Sales Person

Huron Tractor Ltd
03.2001 - 03.2004

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Paul Stewart