Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Paul Solta

Port Coquitlam,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Skytrain Attendant

Translink
04.2024 - Current
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Collaborated with other law enforcement agencies to address cross-jurisdictional issues and improve overall effectiveness.
  • Maintained a professional demeanor when interacting with the public, diffusing tense situations effectively when necessary.
  • Responded to emergency situations and de-escalated hostile confrontations.

Uber Partner

Uber
09.2020 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.

Sales Professional

Westwood Honda
04.2017 - 07.2019
  • Maintained consistent sales by developing and deepening positive customer connections.
  • Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Front Desk Associate

Hilton Hotels & Resorts
09.2012 - 04.2017
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered guest questions and referred to local points of interest.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

Tourism And Hospitality Management

Vancouver Community College
Vancouver, BC

High School Diploma -

Thomas Haney Centre
Maple Ridge, BC

Skills

  • Customer Service and Assistance
  • Self-Directed Learning
  • Client Rapport-Building
  • Complex Problem-Solving
  • Technological Knowledge

Additional Information

Basic Security Certificate

Bylaw 1 Certificate

Port Coquitlam City Volunteer

Timeline

Skytrain Attendant

Translink
04.2024 - Current

Uber Partner

Uber
09.2020 - Current

Sales Professional

Westwood Honda
04.2017 - 07.2019

Front Desk Associate

Hilton Hotels & Resorts
09.2012 - 04.2017

Tourism And Hospitality Management

Vancouver Community College

High School Diploma -

Thomas Haney Centre

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Paul Solta