Paul Singh
Kleinburg,Canada
Summary
Results-driven Senior Digital Software Deliveru Manager with over 10 years of experience leading cross-functional teams to deliver innovative software solutions on time, within scope, and under budget while enjoying all things digital.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Digital Delivery Manager
Scotiabank Digital
11.2021 - Current
- Effectively represented software development teams to external stakeholders, achieving alignment on project goals and driving stakeholder satisfaction.
- Implemented GCP transformation projects by successfully working with cross functional teams to migrate onPrem services to Google Cloud.
- Guided cross-functional teams with clear communication and defined goals while supporting various agile scrum teams.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and senior leadership, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Facilitated cross-functional retrospectives to address challenges, share best practices, and strategize plans for future growth.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
Digital Project Manager
Pivotree
01.2021 - Current
- Managing projects from conception to launch with complex timelines within budget, scope, and time
- Resourcing the right team to get the project started with full momentum and managing the team along the way
- Reviewing business requirements and managing technical discovery sessions
- Creating a checklist for overall digital marketing requirements to be standardized and leveraged for future projects
- Ensuring all digital website projects adhere to organization brand standards and any additional standard requirements
- Responsible for meeting with clients and internal resources to align on scope and timelines for the projects
- Managing change management process and communicating to the executive team on the weekly project review board meeting
- Managing professional service projects leveraging agile methodology and SAFE (eCommerce projects and digital projects)
Digital Project Manager
TD
03.2016 - 01.2021
- Managed the scope, budget, and deliverables for Digital Website Projects on a day-to-day basis
- Leveraging Jira to breakdown project deliverables into small, more manageable components, providing easier tracking and resource allocation
- Ensure that project delivered adhering to the proposal approved by the Digital Program and ensuring all deliverables are met according to the timelines outlined
- Created a project delivery plan to ensure that all partners and stakeholders are informed of the progress of all deliverables and provided regular updates to all stakeholders
- Coordinated with relevant teams (Product, Marketing and Technology groups) to ensure processes, new products, services and technologies related to project delivery are managed and implemented flawlessly
- Provided project KPI's reports to executives and key stakeholders for reporting purposes on each project I was assigned
Digital Project Analyst
TD
09.2014 - 03.2016
- Established and managed relationship with stakeholders (project team, line of business, marketing, QA, developers, operations, call centre representatives, and external vendors)
- Managed the Content Publishing Team's budget for assigned projects, created ROM/Charter estimates, and tracked hours/expenditures
- Identified project risks to public site and its potential impact to call centres, presented risk mitigation plan, and managed scope changes or escalation of issues to the project team
- Responsible for managing relationships with key partners from Marketing, Product, Digital Channel, Change Management, Incident management, and external vendors
- Coordinated deployment activities with technology, QA, change management, and support teams to ensure the successful delivery of projects
- Developed standardized checklists for digital marketing requirements before they were shared with development and QA to ensure consistent brand strategies
Mobile Project Analyst
TD
09.2012 - 09.2014
- Responsible for assisting in the successful delivery of all mobile releases and other content changes for TD's mobile platforms
- Managing analysis, project management activities, implementation, and coordination of all mobile releases to various app stores
- Provided SME feedback for coordinating activities to ensure impact, consistency, and messaging were aligned with the bank's strategies
- Provided ad-hoc reports posting publishing activities across all mobile platforms to the executive team
- Prepare mobile app work package for sandbox/beta app store deployments on a required basis to support various hot fixes and updates
- Developed standardized mobile application work packages for all mobile platforms to ensure consistent releases and branding were implemented
Project Analyst
Bell Canada
02.2012 - 09.2012
- Managed the initiation of new complex IT projects leveraging waterfall and agile methodologies within Bell retail acquisition channel
- My initiations led to increased digital revenues sales, with the new rollout of customer portal login sites
- Worked with a cross functional team of professionals across various departments to gather requirements, manage resources, monitor project performance, and report overall project status to key sponsors, stakeholders, and project team members
Project Analyst
CIM Web - BlackBerry
04.2011 - 01.2012
- Apart of the project delivery team that managed the BlackBerry Playbook development and launch of the hardware and software project
- Responsible for coordinating the business requirements, scope, budget, market research and overall financial allocation of the project across a functional talented team
Project Analyst
DHL Canada
06.2010 - 03.2011
- Apart of the online digital team, I was accountable to manage internal projects to modify and introduce new functionality into the Ontario mapping route for DHL express drivers
- My initiatives led to improved delivery methods, cut driver route costs, and extend new technology globally
Education
Business Technology Management -
Ryerson University
Toronto, Ont01.2014
Skills
- GCP Migrations
- AWS Migrations
- Kanban
- Content Management Systems
- Google and Adobe Analytics
- Digital Marketing and Development
- Digital Strategy and User Design
- A/B testing
- SEO
- Website Optimization
- Project Management
- Agile / Scrum
- Waterfall
- IT Transformations
Certification
- Amazon Web Services (AWS) Accreditation Business/Technical
- SAFe 5 Certification - Scaled Agile, Inc.
- Professional Project Manager (PMP) - Project Management Institute.
- Certified Scrum Master - Scrum Alliance
Languages
English
Punjabi
Timeline
Senior Digital Delivery Manager
Scotiabank Digital
11.2021 - Current
Digital Project Manager
Pivotree
01.2021 - Current
Digital Project Manager
TD
03.2016 - 01.2021
Digital Project Analyst
TD
09.2014 - 03.2016
Mobile Project Analyst
TD
09.2012 - 09.2014
Project Analyst
Bell Canada
02.2012 - 09.2012
Project Analyst
CIM Web - BlackBerry
04.2011 - 01.2012
Project Analyst
DHL Canada
06.2010 - 03.2011
Business Technology Management -
Ryerson University
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